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McDonald's

3.5
(2,255 reviews)

Business Details

3909 W 96th St, Indianapolis, IN
46268, United States
(317) 872-2454
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3909 W 96th St, Indianapolis, IN
46268, United States

Hours

Monday5:00 AM - 12:00 AM
Tuesday5:00 AM - 12:00 AM
Wednesday5:00 AM - 12:00 AM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 1:00 AM
Saturday5:00 AM - 1:00 AM
Sunday6:00 AM - 12:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 3909 W 96th St in Indianapolis, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
2,255 reviews
5 stars
771
4 stars
525
3 stars
426
2 stars
182
1 star
351
  • JP
    Johnny Pappas
    1 day ago
    1.0
    Always get the order wrong. Get home from drive thru service- order wrong. (Again) I drive back family eats, i return - Manager says wrong number on sandwich box... had my receipt etc. Offers replacement, no apology no sign of sympathy or responsibility. How about you give my money back? Refund My Money!!! The Same Manager handed me the wrong order earlier. Dinner for my family is over. Manager does not get it. Doesn't care? Simply Not Capable? Sad customer relations. I was a Customer since store opened. Store has failed. Wont come back, Not Again. Im just one Customer but Lots of other McDonald's I can go to. Never seen such a lack of accountability at any McDonald's ever.
  • CC
    C C
    Sep 29, 2026
    1.0
    I've worked in the customer service industry for many years and how far we have fallen from good customer service. The lady(pony tail, bands and glasses giving out the orders this evening was so rude. They forgot something on my order and she looked at the drive thru window and shrugged her shoulders as if she was communicating what do you want. I'm thinking what's with the attitude, y'all forgot something. By the grace of God I didn't give attitude back and just thought I will not be going to that one again. I don't know if the lady was having a bad day or gets frantic easily but she need to find another line of work 🙃. There are so many jobs people can do that doesn't that doesn't deal with customer service; so I don't know why some of the rudiest ones pick to work in customer service.
  • ET
    Evelin Titi
    Sep 27, 2026
    1.0
    ⭐️ A terrible experience. I placed an order today, Sunday, at approximately 11:20 a.m., and we had to wait about 30 minutes just to be served. They also did not bring our food to the table, and when they finally did, the order was incomplete. We had to wait again for the missing items. Overall, a very disappointing experience. I definitely do not recommend this location.
  • CC
    curtis
    Sep 26, 2026
    4.0
    Always great never had an issue with the food. The only thing I hate is there’s a lot of times they tell me to pull up and wait and there will always be 10 or 15 cars that grab their order and go. Today for example there was a car that just waited at the window while a whole line was backed up around the building but typically they always make me pull over so that doesn’t happen. I don’t know if they’re pointing me out but just a thought lol
  • EV
    Erlis Velasquez
    Sep 26, 2026
    1.0
    I’d avoid. They take too long to give your order unless you ask. You can’t even ask because they don’t come out of the drive thru and kitchen area. You’ll probably have to yell if they don’t show up with your takeout order. I also ordered an iced coffee with caramel. They somehow couldn’t do that. It’s only a few bucks wasted but at that point they’re just stealing my money.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 3909 W 96th St, Indianapolis?

McDonald's at 3909 W 96th St, Indianapolis is generally open from 5:00 AM to midnight Monday through Thursday and Sunday, and from 5:00 AM to 1:00 AM on Friday and Saturday.

What are the drive-thru hours for this McDonald's location?

The drive-thru at this McDonald's operates from 5:00 AM to midnight Monday through Thursday and Sunday, and extends to 1:00 AM on Fridays and Saturdays.

Brand Certified Facts from McDonald's

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Certified October 04, 2026Yext Knowledge Graph
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