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McDonald's

2.9
(2,474 reviews)

Business Details

2425 E 38th St, Indianapolis, IN
46218, United States
(317) 546-3681
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2425 E 38th St, Indianapolis, IN
46218, United States

Hours

Monday5:00 AM - 12:00 AM
Tuesday5:00 AM - 2:00 AM
Wednesday5:00 AM - 2:00 AM
Thursday5:00 AM - 12:00 AM
Friday5:00 AM - 12:00 AM
Saturday5:00 AM - 12:00 AM
Sunday5:00 AM - 12:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 2425 E 38th St in Indianapolis, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.9
2,474 reviews
5 stars
605
4 stars
357
3 stars
405
2 stars
299
1 star
808
  • NS
    Nyanza Stewart
    1 day ago
    1.0
    Absolutely terrible customer service. The employees are consistently rude, dismissive, and act like customers are an inconvenience. They are often out of uniform and look completely unprofessional. Today, my daughter asked an employee for help with the kiosk and was told, “I don’t know. I don’t have anything to do with the kiosk. I work in the back.” She didn’t even attempt to find someone who could help her. This is not acceptable customer service. The drive-through is just as bad—they rush you to order and make you feel like you’re bothering them. Management clearly needs to step in. This location desperately needs better training, accountability, and oversight. It’s the closest McDonald’s to us, but I’d rather drive farther to avoid dealing with this kind of treatment. Customers deserve basic courtesy and respect.
  • RW
    Rob White
    Sep 23, 2026
    3.0
    They refuse to give me or sell me hot water at any price here. For some reason, they're not even willing to pour it into a a McDonald's cup for me for. Now I know it is McDonald's company policy to at least provide hot water in a McDonald's provided cup. At the very least. There may be very rare exceptions due to local regulations or incidental safety environments. I mean it's not the greatest neighborhood in the world. You would think they would at least give the people on the streets a cup of hot water. You could make noodle ramen with that. You can make instant coffee with that... I've been in there twice now and they just will not give it to me no matter how I try to reason with them. I don't know why...
  • KK
    Karan
    Sep 17, 2026
    1.0
    if i could give 0 stars, I would. Absolutely one of the worst McDonald’s experiences i’ve ever had. It felt like nobody there cared whether customers actually received what they paid for. Absolutely terrible customer service. The employees acted like customers were an inconvenience rather than the reason they were there.No greeting, no basic courtesy, and a completely careless attitude from the moment I walked in. I had a question about my order and instead of trying to help, the response was rude and dismissive. I was made to feel like I was bothering them just by asking for assistance. There was no apology, no attempt to fix the situation, and absolutely no sense of professionalism. Mistakes can happen anywhere, but the way customers are treated afterward says everything. This was easily one of the worst customer-service experiences I’ve had at a McDonald’s. Management seriously needs to address the way customers are being treated at this location. I would not recommend this location to anyone. I Definitely not coming back to this location. Save yourself the time and money.
  • DL
    Dorothea Lancaster
    Sep 15, 2026
    1.0
    I have tried to give this McDonald’s the benefit of doubt. But today was my last visit. I sat in the 2nd drive thru line and watched the other line proceed. Not once did anyone say that the speaker may have a problem. When I asked could I please order someone rudely said “ma’am you have to wait.” When I complained to someone inside they told me the speaker was broken. It worked fine for the rude voice who told me I had to wait.
  • KW
    Katherine White
    Sep 6, 2026
    1.0
    McDonald's has absolutely lost my business, over a $6 Happy Meal, of all things. I ordered to pick up in the drive-thru, went inside to use the restroom (which, as an aside, was not open for customer use at all- I checked with the TWO employees, both of whom had headsets, just outside the front door), came back out and headed to drive-thru to pick up a meal for my kiddo. At the drive-thru, I was told I'd need to come inside. Went back around. Parked. Left kiddo (who is 17 and has anxiety) in the running car, and went inside. There were people standing around, no real lines that I could tell, so I made my way over to the pickup counter to pick up my kid's food. Waited behind a trio of older teens, and there was no issue...we were all just waiting to be helped. Everything seemed pretty copacetic. Got up to the counter, and I told the older man behind it that I had a drive-thru code and was told I needed to come in. I showed him the code on my phone, and he said "Well, what's the code?!", so I looked at the phone, thinking maybe the screen had turned off, but it hadn't, so I told him, and then I tried to show him again. He walked away, came back, and said he didn't have an order with that code. I looked at the address and thought that maybe I had ordered to the wrong store, so I walked away and went outside, then I noticed the address over the door, and it was the correct store. Went back inside, and he said, "Look, sweetheart, I don't know what to tell you, that order isn't here.". I told him to not call me "sweetheart", because I personally find that wildly inappropriate, and he said he was showing respect (????)...no. At the base of the matter was still the fact that they "couldn't" fix my $6 order... I couldn't figure out who to contact or how to contact anyone, so I requested a number for corporate. At THAT point, I then had a younger man, who had been taking orders, jump in and start yelling at me about escalating and being "slow" (and yes, he said that several times), and using the word "f**king" in yelling at me, which then, of course, upset the person he was supposed to be helping....after trying to explain what I was doing, and apparently failing, I began having a panic attack, so I went and sat to try to catch my breath. I couldn't. I went out to the car after several minutes (and being laughed at by another customer), and, upon some small recovery, I decided to try going through the drive-thru again. I went, and I went straight to the first window. I tried again to explain to the employee there (one of the employees I had seen outside the front door) that I was just trying to get a Happy Meal for my kiddo, and I wanted to know how to reach out to someone who could help me, maybe the franchise owner or a corporate number. The employee said that there was nothing they could do and closed the window. At that point, I was still in the midst of an anxiety attack. I had a fun trip to Dollar Tree planned with my kiddo, which I couldn't do because I was so beside myself. Over a six dollar Happy Meal. We have enjoyed many, many years of treats for the kids, birthday parties, quick meals, and we've even stayed in a RM House, so I've always tried to round up (which I had done in this case) but no more. We don't need McDonald's this badly.

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