Graeter's Ice Cream

Reviews

• TG

  Tonya Gattone

  May 4, 2026
  5.0
  Fast and friendly service. Many options. Delicious treats. Nice atmosphere
• RM

  Renita Maul

  Apr 25, 2026
  5.0
  The best ice cream in the city. My favorite flavor butter pecan on a regular waffle cone.
• KY

  Kenneth Yerian

  Apr 17, 2026
  2.0
  The prices are too high.
• JS

  Joe Sizemore

  Mar 6, 2026
  5.0
  Good ice cream. Good customer service. I left my dog at home like a normal person and the staff was really friendly.
• BR

  Breana Rothrock

  Jan 11, 2026
  1.0
  My husband and I just went in on a Sunday night around 8:45 PM to get ice cream after we had went out to dinner. We drove over 20 minutes to get here. We were completely disappointed with the service that we received. Upon entering, what appeared to be a manager, said to us in a not so friendly or welcoming tone “is that a service dog?” to which I am not even obligated or required to answer that question, especially when the sign on the door say they allow dogs. Yet, I still politely answer, as well as my husband and shared with her/them that he is our ESA. From that moment on, all she did was stand to the direct left of us and watch every move we made, almost as to watch and make sure our 5lb little dog, in a puffer jacket, being cradled in my husbands arms was going to cause harm of some sort. Not only was that whole encounter so uncomfortable, it was absolutely unnecessary and avoidable if she would have been more concerned with being kind to the customer. Not only that but the whole experience being in here was awful, the whole team of 4 felt like they thought they were better then we are, judging us, and looking down on us because maybe we don’t appear to have money or be rich and well off. I’m not sure where their whole misplaced judgment stemmed from but I can tell you, it was not from a place of kindness and customer service first. Lastly, after an entire experience as bad as this one felt, you would really hope $20 later, that the ice cream would have been top tier. Well…..it wasn’t. It was super small portions, way too small for a $10 sundae. Literally 3 pecans on my sundae, THREE! The brownie was beyond stale, dry, and old. And overall it was a 0/10 for experience, customer service, and quality of food. Terrible service, from a terrible staff and a pretty unsatisfactory, sub par manager. She should really consider checking her dislike for customers at the door before she clocks in to work because we, paying customers, are the entire reason she has a job. I will never, ever come back here. We should e went SubZero, our usual go to place (maybe twice a year but still) that has never once left me feeling bad about myself when I left there and they ALWAYS greet our dogs, even giving them pup cups, and once they gave us one ice cream for free because I forgot my wallet at home and only had a little cash on me. That’s true customer service and Graeters should take some pointers from Sub Zero or just about any other establishment but themselves!!

Frequently Asked Questions About Graeter's Ice Cream