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McDonald's

2.8
(1,536 reviews)

Business Details

3639 169th St, Hammond, IN
46323, United States
(219) 845-8625
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3639 169th St, Hammond, IN
46323, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 3639 169th St in Hammond, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

2.8
1,536 reviews
5 stars
379
4 stars
217
3 stars
258
2 stars
132
1 star
550
  • LJ
    LYDIA JIMENEZ
    Oct 7, 2026
    1.0
    Very disappointed with the customer service at this McDonald’s. I placed my order through the McDonald’s app and tried to give the employees my order code so they could locate my order. Instead of listening and trying to understand what I was explaining, I felt like I was being treated with no respect. What made the experience even worse was that employees were talking about me right in front of me while I was waiting to pick up my order. That was extremely unprofessional and made me feel uncomfortable and disrespected. A customer should be able to pick up a mobile order without being treated this way. The staff needs better training in customer service, communication, and basic respect. I will think twice before returning to this location. The worst thing ever that she even turned around her tag for me, not to see her name Supervisor was no different.!
  • XH
    Xavier Hudson
    Sep 18, 2026
    1.0
    Every time I go to this McDonald’s, the order is either incorrect incomplete or put together poorly this place needs to fire and hire the entire staff especially the night shift a bunch of kids playing over our food and drinks all night
  • SF
    shenika flynn
    Sep 18, 2026
    1.0
    This McDonald is terrible they always locking the door at 7:45 pm you get poor service and attitude all the time the never make the food right and they drive thru suppose to be 24 hrs but they really not
  • SP
    Sergio Perez
    Sep 10, 2026
    1.0
    Absolutely horrible experience at this McDonald’s. The biggest problem wasn’t even the food or the wait. It was the manager, who I found out was named Gary. He looked unkempt and, more importantly, acted completely unprofessional toward both the customers and his own employees. The woman working the register appeared to be training another employee while also trying to take care of customers. She asked Gary, who was standing right by the area where the food comes out from the grill, to simply pass my order to her. Instead of helping, he stood there and told her, “That’s it. Punch out and go home.” I immediately spoke up and said, “That’s my order,” because my food was literally right there. At that point, I was done. Watching a manager refuse to do something as simple as hand over a customer’s order, while publicly speaking to an employee like that, tells me everything I need to know about how this location is being managed. If this is the example being set by management, it’s no surprise the place is struggling. Horrible customer service, horrible leadership, and an embarrassing way to run a McDonald’s. I won’t be coming back.
  • BB
    Brown And beaner
    Sep 3, 2026
    3.0
    I am writing this review specifically regarding the manager on duty during my visit. For approximately 20 minutes while I was inside this McDonald’s, I watched this manager stand in essentially the same spot, on his phone, while the rest of the employees were actually working around him. What made it worse was that his position appeared to be physically getting in the way of employees who were trying to move around and do their jobs. A manager is supposed to lead by example, assist the team when needed, and help keep the restaurant operating efficiently. What I witnessed was the complete opposite. The employees working deserved better support from the person who was supposed to be managing them. My question is directly for the owners of this franchise: Is this the level of management you aspire to hire and allow to run your stores? Customers notice these things. More importantly, employees notice them too. If this is considered acceptable behavior from management, it reflects very poorly on the leadership and standards of this location. I hope the franchise owners actually review this situation and address it rather than simply sending a generic response. Your hardworking employees should not have to work around a manager who appears more interested in his phone than helping his team. If it weren’t for the very kind lady at the register named Beatrice, I probably would have left a one-star review. She was extremely nice and actually took the time to ask me if my drink was good. And yes, Ms. Beatrice, it was great. Her attitude and customer service were the best part of my visit. I do wish I had asked for the manager’s name, but I honestly felt that doing so might have caused unnecessary problems for Beatrice or put her in an uncomfortable position, and I didn’t want that. She deserves recognition for being polite, attentive, and professional. Employees like her are the reason customers are willing to give a location another chance, even when the management leaves a lot to be desired.

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's in Hammond, IN?

This McDonald's location is open 24 hours all week with drive-thru service available 24/7. Indoor service hours vary, generally open 24/7 but delivery and some services are available mainly from 6:00 AM to 10:00 PM or later on weekends.

Does this McDonald's offer delivery and curbside pickup services?

Yes, this McDonald's offers delivery, curbside pickup, same day delivery, and no-contact delivery services.

Brand Certified Facts from McDonald's

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Certified October 11, 2026Yext Knowledge Graph
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