Dunkin'

Reviews

• ES

  Erica Sparks

  May 4, 2026
  5.0
  I like this dunkin donuts because the store is always clean the staff is kind, friendly, and professional. I stop there this past Saturday after leaving Menards to get a cup of ice for my bottle water and the young lady at the drive thur was so nice and accommodating that I have to mention her. I think her name is Janiece. I hope I got it right. They all treat you like family at this Dunkin donuts. I highly recommend this place for great service with a smile, great coffee ☕️, and donuts of course 😀 😋
• PC

  Patricia Chavez

  Mar 31, 2026
  3.0
  I recommend coming here if you want to waste your time. They don't really pay attention to customers and they take their sweet time making orders just to mess them up Horribke service.
• NM

  Natasha Monee

  Mar 29, 2026
  1.0
  Poor customer service ! However look at the reviews it’s a common theme here .
• LS

  Leo “Big Papa” Serros

  Feb 14, 2026
  5.0
  Very friendly & fast service!
• RD

  Raeanne Dawson

  Feb 6, 2026
  1.0
  Date & Time: February 5th at approximately 6:40 PM I am leaving this review to formally document a serious service and training issue at this location. I ordered and paid for a medium chocolate caramel espresso with no ice. The employee who assisted me, Adrian, handed me a cup that was approximately one-quarter full. When I questioned why the drink was not filled to the proper level, I was told that because I did not want ice, I “did not pay for a full drink.” This statement is factually incorrect and not consistent with Dunkin’ standards. After I clearly reiterated that I did not want ice, the employee added ice anyway, directly disregarding my request. Because the drink was never made correctly, I requested a refund. There was initial confusion regarding the refund amount, and I was required to verify the original charge using my banking app transaction before the correct amount was issued. Although the refund was eventually corrected, this should not have required customer intervention. The interaction was dismissive, unprofessional, and indicative of inadequate employee training. Customers should not be given false policy explanations, have their requests ignored, or be required to prove payment to receive an accurate refund. This experience reflects a failure in customer service, product consistency, and staff accountability. Management and ownership should review training and ensure Dunkin’ policies are being followed at this location.

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