KB
kortnee brown
Aug 24, 2026
I arrived around 6:30 p\.m\., and this location closes at 7:00 p\.m\. Walking in, you would have thought they were already closed for the day. The stools were already up on the tables, the food and ingredients had been put away, and the entire establishment looked like it had already been shut down.I actually had to ask if they were closed, and the employee told me, “No, we close at 7” Again—it was only 6:30.
The atmosphere threw me off the music was extremely loud, and not just any music TRAP music. I actually recorded a video that I can’t post but I wanted to share how loud and what type of music was being played. I’m not expecting complete silence or elevator music, but between the loud music, the dining area already being broken down, and everything being packed away a full 30 minutes before closing, the environment just did not feel professional or welcoming.
I was especially surprised because I used to view Jimmy John’s as a more polished, higher quality option when I wanted a sub. This experience felt like the complete opposite.
The employee did make my sandwich after telling me they were still open, but I always order the same sandwich, so I know exactly how it’s normally prepared and tastes. I could immediately tell that corners were being cut. It seemed pretty obvious that because everything had already been packed away, the goal was simply to get the order made without having to fully set things back up.
If your posted closing time is 7:00 p\.m\., customers who walk in at 6:30 should still receive the same quality of food, service, and atmosphere as someone who walks in earlier in the day. Closing at 7 shouldn’t mean you’re essentially already closed at 6:30.
This was definitely not the Jimmy John’s experience expected and it was disappointing enough that I felt the need to leave a review.