Jimmy John's

Reviews

• AH

  Alisha Hampton

  2 days ago
  1.0
  Janice doesn’t know how to do her job or talk to customers. Told me if I needed to the I should just come do her job for her. Have waited over 45 mins for an order that was only partially delivered and as I’m typing this still don’t have my food. I’ll never order from this store or place again!
• NR

  Nova Rickard

  6 days ago
  2.0
  The food was great, but the delivery experience was disappointing. A hour after my order arrived, the driver accused me of taking someone else's food, even though I had placed my order about an hour before the other customer's order was even made. Being questioned over something that wasn't my fault was unprofessional and uncomfortable. A simple check of the order times could have cleared up the confusion. I expect better customer service and communication from the delivery staff.
• BL

  Bobbie Libbey

  Jun 5, 2026
  1.0
  PLEASE FIX THE AC OR TURN IT ON!! It was so hot in the store today that no one wanted to eat inside. There were only two tables and three chairs outside, so that wasn’t really an option either. Your workers were trying to do their best, but they were understandably frustrated and not feeling well due to the heat. Several people in line ahead of me left due to the uncomfortable environment. Opening the doors was not enough. Please remedy this for the upcoming summer. The workers said nothing has been done about it for some time.
• JJ

  Jay

  Apr 21, 2026
  1.0
  I had a terrible experience yesterday at this location after a manager became very aggressive and hostile, and had the nerve to call the cops on me. I thought it would be a good idea to use the Bogo Dream Rotation meal deal. I placed my order around 1 or 2pm for pickup at 6pm When I arrived, a team member handed me my order and told me they were out of the Rice Krispies treat (which was the reason I ordered the meal). No big deal; they substituted the treat with something I'm allergic to, so I asked if I could get something else. They offered an oatmeal cookie (which I don’t eat), so I asked if there was another option. Then, the team member went to get the manager. When she came from what she called “the other store in the back,” she was very confrontational and rude. She immediately started speaking to me aggressively and dismissively about what she could or couldn’t do for the order. At this point, I was visibly getting upset because it seemed unnecessary to go through all this over one item. Instead of offering me a drink, a pickle, or anything else, she suddenly became aggressive, rude, and disrespectful. The manager then said she was voiding my order and acted as if she was going to take the food I paid for hours ago away from me. So I asked before I left the store, could she void the order with me being there. She became extremely animated and aggressive and asked me to leave and I refused wanting to see my order voided before I left (it’s been since 6pm yesterday and it’s still not refunded). Soooo she goes to call the police. I feel like this turned into a homophobic attack and was racially motivated because she referred to me as a “scary gay mixed black guy” on the phone and tried to make it seem like I was the aggressor. Also, while on the phone with the police, she stuck her middle finger at me—what a class act. To make matters worse, the manager implied I was on drugs because I wiped my nose about 2-3 times while we were talking (I had just come from the dog park with my two pups, so my allergies were acting up). She made a comment saying, “Yeah, while you're wiping your nose, must be on drugs.” — Sorry girly, not everyone does drugs, and as a manager to say that to a customer is beyond unprofessional. Like, are you freaking serious?
• RT

  Ron Tinsley

  Mar 2, 2026
  4.0
  Did it online order first time DoorDash order in a different city wasn't sure where we were going. Received the wrong meal call the store the manager to care the whole situation replace it with a whole new meal very good service. Food was fantastic as normal. When we went into pick up our replacement meal later that day as a clean environment very nice employees the atmosphere was inviting to sit down and have a meal.