This profile is uncertified and using publicly sourced data
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Business Details
About
Cookie ShopCake MakerCatererDessert ShopIce Cream ShopRestaurantBakery
Carmel’s top bakery & dessert shop, Cookie Plug, slangs fat, thick, ridiculously Phat cookies—part cake, part brownie, part cookie—that are straight-up redefining desserts in Carmel. Perfect for graduation parties, Mother’s Day and Father’s Day gifts, and birthdays. Located in Merchants’ Square at 2442 E 116th St (right between Flix Brewhouse and the Monon Trail), our cookie shop brings that late-night, street-style vibe with delivery, pickup, catering, stuffed cookies, cookie ice-cream sandwiches, keto options, custom cookie cakes, and more! 🍪🔥
Location
Hours
Monday12:00 PM - 10:00 PM
Tuesday12:00 PM - 10:00 PM
Wednesday12:00 PM - 10:00 PM
Thursday12:00 PM - 10:00 PM
Friday12:00 PM - 10:00 PM
Saturday12:00 PM - 10:00 PM
Sunday12:00 PM - 10:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.