Chipotle Mexican Grill

Reviews

• DB

  David Beltran

  5 days ago
  1.0
  $60 order guac nasty small portions this place is a shit hole
• JA

  Joanna Alfaro

  Sep 24, 2026
  5.0
  ⭐️⭐️⭐️⭐️⭐️ The girls (and men) at the Chipotle in Yorkville, Illinois deserve ALL the recognition today! 🥹❤️ It’s National Quesadilla Day, and they absolutely made my day. Their service, kindness, energy, and willingness to go above and beyond were simply the BEST. You can tell when people genuinely care about what they do, and these girls were such a breath of fresh air. I hope every single one of them prospers in life, reaches every goal they have, and gets back all the kindness they give to others. They deserve it! 🫶🏽 Tip your workers because they really go above and beyond than a burger joint. Thank you for making my National Quesadilla Day a good one! 🌯🧀😂❤️ Chipotle Yorkville girls, you understood the assignment! P.S. The photos unfortunately didn’t make it into this review because my bigness devoured the whole thing before I could take one. 😂🌯🧀 I’ll try to exercise some self-control and get a picture next time!
• OM

  Oscar medina

  Sep 16, 2026
  1.0
  I asked for the double protein promotion coupon but was made to pay full price ( yes this was before the promotion expired). I wouldn't even have came here if it wasn't for the promotion. Very classy to not bring it up until the end that they wouldn't accept it. Once again ***yes this was before the promotion expired*** This is no longer for the blue collar family, they only want the bourgeoisie
• LK

  Laura K

  Sep 11, 2026
  1.0
  $47 confirmed order thru Door Dash. Doordasher arrives at restaurant, waits and waits for order, then is told store cancelled order. I get an automated "order cancelled due to technical difficulties at the store." They had no technical difficulties taking my payment. Now I'm hungry and aggravated, having to make calls to ensure I get a refund.
• TN

  Theresa Nard

  Sep 6, 2026
  1.0
  I spent approximately $45 on three bowls, and 2 of the 3 were made completely wrong. These were not small mistakes or one forgotten topping. Major ingredients that were specifically ordered as extra were either missing entirely or barely included. One bowl was ordered with extra white rice, extra fajita vegetables, extra pinto beans, steak, mild tomato salsa, extra medium corn salsa, hot salsa, and extra cheese. Somehow, an order with extra beans arrived with essentially no beans, and the “extra” fajita vegetables looked like about one onion and one green pepper. The other bowl was ordered with extra white rice and extra fajita vegetables, yet it arrived with basically no rice and again hardly any fajita vegetables. The pictures make it very obvious that what was ordered and what was received were two completely different things. Then, to make the situation even worse, the side of sour cream had visible dark material/debris floating in it. I have a photo of that as well. I am not going to guess what it was, but I was absolutely not comfortable eating it. At that point, this went beyond incorrect portions and missing ingredients and became a food-quality concern. I contacted Chipotle customer service expecting them to actually correct the problem. Instead, after explaining that 2 of our 3 meals were made incorrectly, their solution was to add TWO FREE DRINKS to my account. Two drinks. For an approximately $45 order where the majority of the meals were made incorrectly, plus a side of sour cream I was uncomfortable eating. I don’t even drink soda, so this did absolutely nothing to replace or refund the food we paid for and did not receive as ordered. When I explained how unacceptable that resolution was, the conversation was simply closed. That is what really pushed this experience over the edge. Mistakes happen. Restaurants get busy. But when a customer contacts you with photos showing multiple incorrectly made meals and a food-quality concern, the response should be to actually address the food that was wrong — not offer two drinks and end the conversation. So to recap: 2 of 3 bowls were made incorrectly. Ingredients ordered as “extra” were missing or barely included. There was visible foreign material/debris in the sour cream. And Chipotle’s response to the entire situation was two free drinks and then closing the chat when I said the issue was not resolved. This was terrible order accuracy, terrible quality control, and terrible customer service. Chipotle failed the customer across the board on this order. I have photos of the food, the sour cream, the order labels, and screenshots of the customer service conversation. If Chipotle chooses to actually address this issue appropriately and provide a reasonable resolution for the food that was made incorrectly, I am willing to update or remove this review. Until then, this review accurately reflects the order we received and the way Chipotle chose to handle it.

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