Portillo's & Barnelli's Willowbrook

Reviews

• DW

  D Whitlow

  2 days ago
  5.0
  Chicago Hotdogs, famous chocolate cake. Revolution beer. Wonderful.
• TD

  Tony D

  Apr 28, 2026
  5.0
  Ordered online to pick up. Arrived 5mins early, they had my food ready. Much better than going through the long drive-thu and waiting.
• DK

  Dawn Kararo

  Apr 23, 2026
  5.0
  Overall great food and service. The Italian beef on croissant sandwich was a bit skimpy but everything else was good.
• CS

  Corey SMITH

  Apr 15, 2026
  4.0
  This place was recommended to me by a work associate while I was here on business. I had the beef sandwich with sweet peppers, a polish sausage, and fries with cimeback sauce on the side. It was good and I did enjoy the experience. But im not sure ill go back with all the other restaurants in this area serving Chicago inspired cuisine. The only thing I didnt care for was the "Comeback Sauce". I was not a fan at all.
• DD

  David

  Mar 29, 2026
  1.0
  This was an absolutely horrible experience at the Willowbrook Illinois location. I have messaged guest services 5 days ago and recieved a case number with no further response. Clearly these reviews are not taken seriously by Portillo's because I stated that I have already contacted guest services with no response and the message I recieved on here was to contact guest services. Completely disregarding what I had already said. I arrived at exactly 5:00pm and walked up to the pickup counter inside. I noticed that all the employees were either working or engaged in conversation, so I patiently waited for a staff member to come over and help me. After approximately 3 or 4 minutes a young woman who I later found out was a (shift manager named Emily) who (started off very pleasant) came up and asked if I had a pickup order. I gave her my name and she began to search for my order. Within a split second another female employee (I was not given her name, she worked the pickup counter supposedly, was in her early 20's, had long black hair, and was very thin) who had been talking by the french fry counter with her back turned to the pickup counter, then turned around and glared at me. She proceeded to walk over to another employee within feet of me, on the left hand side of the counter and start making derogatory remarks about "what type of person am I to not ask for help" and degrading my personality without ever speaking to me. I spoke up and told her, "it is extremely unprofessional to walk up to a coworker and begin talking about me or any other customer, all because I didn't want to interrupt her, when I had no idea that her job was pickups when she wasn't around. " She got hostile walked towards me in an aggressive manor and proceed to say, "what did you say to me? I'll talk about you and say anything I want to you." I told her, "you should respect the customers, you're acting very ignorant, you should take your job more seriously." At that point i began to ignore her because she was continuing to rant about she will say anything she wants. I told the other girl (Emily) that it was unacceptable and she needed to handle the situation if she is in charge. Emily looked at me and said, "i got it" (while smirking). I was beginning to walk away and turned back around to notice what appeared to be them smiling or laughing. I immediately walked back up asking for the name of the girl whom this whole situation started because of, so that I could contact corporate or the branch manager. Emily told me that she will not give me her name and that she didn't have to. At this point I became aware that neither of them had any respect for the customers they were serving. Finally Emily gave me her name when I asked and said she was a shift manager, not sure if that is true. I have never been this disrespected at a business that I am giving my hard earned money, all because I choose to wait patiently for service. My family and coworkers of a local business frequent this location but since this interaction we have all including the business decided to no long patronize this establishment. Other customers in the store looked disgusted by how the staff was behaving and for the staff to call someone's character into question in front of other employees and customers because they were not doing their job and embarrassed themselves is unacceptable. This young woman needs to be reprimanded as well as her shift manager Emily who allowed her employee to speak that way to a customer. I truly hope their establishments cameras caught this interaction, and management can take appropriate action.