McDonald's

Reviews

• JO

  Jesse Olson

  May 10, 2026
  1.0
  The food is actually descent at this McDonald's but I went there the other day and order 2 sandwiches, 10 nuggets, and 4 sauces which I paid extra for extra sauce. When I got to the window the nuggets were not in the bag but the extra sauces were. I said excuse me I ordered nuggets. She said they were not put on my order and if I wanted them I would need to go around and wait in line and order them again. Pretty ridiculous move from the young lady. I just left, that is not fair.
• HV

  Holy spirt tell a vision

  Apr 21, 2026
  1.0
  Young Hispanic with glasses refused to take my order. People have things to do unacceptable. She takes some little kid order after gossiping with someone waiting for their order. Then after she takes forever with these 2 boys she walks off completely ignoring me. That's discrimination.
• IK

  Isaac Kim

  Apr 5, 2026
  1.0
  My wife told me not to go here because they mess up orders. I went anways, and sure enough, they messed up my order. Now my wife gloating, and I'm driving back to McDonalds to pick up the missing food. What's the point of fast food if it's not convenient?
• EJ

  Ehuno Jihegy

  Mar 22, 2026
  5.0
  Favorite location
• JQ

  Joel Quarles

  Mar 14, 2026
  1.0
  ⭐ 1/5 — Missing Order + Rude "Manager" on the Phone McDonald's – Westmont, IL | March 14, 2026 @ 4:46 PM Placed a mobile order, went through the drive-thru, and was asked to pull forward to spot #1 while my food was "prepared fresh." No problem — I waited. Got my order, drove home, and discovered part of my order was missing. Again, no problem. I called the restaurant to sort it out — and that's when things went completely off the rails. A female employee answered. I asked her name before explaining my issue. Her response? She told me she'd decide whether giving her name was necessary once she heard my problem. I asked to speak to a manager. She claimed to be the manager on duty and offered no other option except to "call back tomorrow." I explained — calmly — that I needed her name so I'd have a record of who I spoke with in case the issue wasn't resolved. Her response: "I don't feel comfortable giving out my name." I ended the call. I've ordered from this location before and dealt with missing items the right way — called in, gave my name, got the name of who I spoke with, and returned with that confirmation. That process worked. What happened today was completely unacceptable. Whether or not this employee was having a bad day, that is NOT how you handle a customer with a legitimate complaint — especially if you're representing yourself as a manager on duty. Refusing to identify yourself, gatekeeping your own name before even hearing the issue, and offering zero resolution is not customer service. It's a failure of basic professionalism. Whoever is responsible for this location needs to address phone etiquette and customer service training — starting at the management level.

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