Chipotle Mexican Grill

Reviews

• CP

  C P

  6 days ago
  1.0
  I normally have a pleasant experience at this Chipotle, which is why today’s service was so disappointing. The restaurant was quiet and not busy when I arrived, but the employee preparing my bowl became visibly irritated when I made simple requests about how I wanted my food prepared. As we moved down the line, her responses became increasingly short and dismissive. When I asked what one of the chicken options was, she simply pointed at the menu board instead of answering my question. I also ordered the cilantro-lime sauce on the side and agreed to pay the additional $1.50. However, she barely put any sauce in the small cup. When I politely asked for a little more, she ignored me the first time. After I repeated myself, she claimed she could only provide one ladle, even though I watched her pour part of that ladle back into the container. The cup contained approximately two tablespoons of sauce, yet I was still being charged nearly $2 for it. After that, she placed my order to the side and said someone else would check me out. The cashier’s attitude was also unfriendly, and the entire interaction made me feel unwelcome. Customers should be able to customize their food and ask reasonable questions without being treated as though they are an inconvenience—especially they are paying extra for an item. Management should address the customer-service attitude and ensure that employees provide the full portion customers are being charged for. I have visited this location before and received much better service, but today’s experience was unnecessarily rude and disappointing.
• DG

  Dora Gomez

  Aug 12, 2026
  1.0
  I’ve eaten at various Chipotle locations many times, but at this place, they actually gave me an empty bowl. I felt awkward asking if that was it, because I’m honestly going to have to stop somewhere else—like a burger joint or something—since I was truly disappointed Next time just give me the paper plate.
• LO

  L A O

  Aug 11, 2026
  5.0
  Really nice customer service here today. I accidentally placed my pickup order for 30 min later. I walked in, asked if there was anything they could do and they kindly made my order right then and there. It was a man and a woman that helped me but I didn’t catch their names. appreciate the kindness today more than they realize!
• MR

  Michelle R

  Jul 23, 2026
  4.0
  I could see this site was working to make notable improvements. I heard communication from the kitchen and each guest was greeted as they waited in line. In my 40 minute stay, 2 employees cleaned. One was sweeping the floor and another cleaned the prep area, organized, and cleaned the glass window when there was a slow moment. My food was prepared quickly and I was able to complete some work before I hit the road. Thanks to this staff for all that they did today!
• BC

  Bianca Cox

  Jul 22, 2026
  1.0
  ⭐ 1 Star This Chipotle location in Tinley Park is awful and has become the complete opposite of what I remember Chipotle being when it first launched. The food often looks like it has been sitting out for hours. The guacamole is frequently brown, the food is cold, and the entire location is dirty and poorly maintained. Food is all over the counters, and employees slide bowls across dirty surfaces without seeming to care. During one of my previous visits, I asked an employee to clean the area before sliding my bowl across the counter. He appeared to become irritated by my request and then proceeded to pick up lettuce and cheese with the same glove he had just used to wipe food off the counter and onto the floor. I had to ask him to change his glove. This is basic common sense in the food industry. I decided to give this location another chance and went again yesterday, but unfortunately, nothing had changed. The food still looked old and unappetizing. I asked if fresh rice would be coming out, and the employee looked back and said, “This is all we got.” I simply said, “Okay, no thanks.” I was not willing to risk getting sick from food that did not appear fresh. The employees seem completely uninterested, and management needs to do better. Honestly, management appears to be part of the problem as well. The location is dirty, the food quality is poor, and there is a clear lack of care and attention to basic food-handling practices. It is a shame because Chipotle used to have much higher standards. I will not be returning to this location. ZERO STARS

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