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McDonald's

3.1
(1,807 reviews)

Business Details

(217) 441-2752
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
501 S Grand Avenue East, Springfield, IL
62703, United States

Hours

Monday5:00 AM - 1:00 AM
Tuesday5:00 AM - 1:00 AM
Wednesday5:00 AM - 1:00 AM
Thursday5:00 AM - 1:00 AM
Friday5:00 AM - 1:00 AM
Saturday5:00 AM - 1:00 AM
Sunday5:00 AM - 1:00 AM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 501 S Grand Avenue East in Springfield, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.1
1,807 reviews
5 stars
526
4 stars
295
3 stars
357
2 stars
178
1 star
451
  • MM
    Michelle Miller
    Sep 29, 2026
    1.0
    Order #97 was placed on 9/29/2026 at 8:04 AM. I pulled up to the pickup window, and the staff told me to wait at reserve parking spot #1. I left the window without receiving anything and waited in parking spot #1. A female staff member with long, dark hair, wearing a shirt and a cap, brought my food out to me. She asked, "You didn’t get your latte, right?" I replied, "Not yet." If she had checked my order, she would have seen we had two drinks. When I saw her return with only the latte, I told her we were still missing the other drink as well. The first thing she said to me was, "I already handed it to him" (referring to my husband in the car), and she defensively questioned me that I didn’t tell her when she asked. She then went back to grab the missing drink, came back with an attitude, and handed it to me without saying a single word. McDonald's, please ensure your staff is properly trained and understands the standard operating procedures (SOP). This employee showed a complete lack of respect for herself and her job. Customers should never be questioned or blamed for an employee's mistakes.
  • RH
    ReGina Haynes-Brown
    Sep 22, 2026
    5.0
    The restaurant was clean and the personnel friendly and accommodating. I'm here on business and will return here when I come back in town.
  • KB
    Korn Band
    Sep 22, 2026
    1.0
    Employees in front eating instead of serving customers!
  • TL
    Tracy Lynn
    Sep 22, 2026
    1.0
    If I could give 0 stars I would. I came in at 10:15 am ordered a burrito meal here it is 10:35 am and I’m still waiting on said meal. I used to work for McDonald’s as a department manager it legit don’t take 20 minutes to do this!!!! McDonald’s supposed to be fast! I dislike this location so much. I haven’t been in years for this reason today decided maybe it’s changed!!! Nope still crappy service!
  • GS
    gary smothers
    Sep 16, 2026
    2.0
    Purchased a mango pineapple drink, that's it. It took 15 minutes. I stood there watching employees visit. Finally, someone asked me what I ordered. When they actually started making it I had my drink in two minutes. What about all the time prior to that when I just stood there? Another customer that was in front of me ordered food. She was still waiting when I left. The inside was filthy and very hot. I actually felt dirty when I left the store. Drink was decent. I hope the fanchisee is aware of the poor presentation of their investment.

Brand Certified Facts from McDonald's

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Certified October 11, 2026Yext Knowledge Graph
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