AC
Adina Cappato
2 days ago
I am writing to report a very disappointing experience at your restaurant.
I placed an order for a chocolate sundae and a large cone and waited approximately 20 minutes. Since the order was taking too long, we went to the counter and requested a cancellation because we needed to leave. Instead of processing the cancellation, the employee went to the back and returned shortly after with a sundae and a cone that was small, not the large one we had ordered.
We explained again that we had asked for a cancellation, but she argued with us and did not want to process the refund. To avoid further conflict and delay, we left with the items, although we were very frustrated. Only later, in the car, we confirmed that the cone was indeed the wrong size.
Additionally, during this interaction, the employee used inappropriate language and called my husband a name that sounded like “snake” or “sneak,” which we found disrespectful and unacceptable.
ML
Melissa Lagunas
Aug 22, 2026
Take the extra drive to Fox Lake or Richmond.
Slow lines, missing food, the food you do get is always either undercooked or old.
Asked to PURCHASE a pup cup and the manager told me she couldn't sell me one. Very disappointing.
If i could give no stars I would. I was waiting for my food with my friend by the counter and we were having a conversation and this arrogant, ignorant, girl starts telling us things because she thought we were laughing at her. She kept saying "Do YoU wAnT yOuR fOoD" and went on to tell us to go back where we came from. We are Mexicans and that racist comment was unnecessary. We tried talking to the manager but she had the same nasty attitude and also started being disrespectful. Manager did not try to calm the situation but made it worse. Employees should not be trying to fight customers, by asking us "Do YoU wAnT mE tO gO oVeR tHeRe" unprofessional and EVERYBODY that was working there played a part. Shortly after the employees were arguing amongst each other because she was trying to spit on our food. Close this mcdonalds down!!!!
AO
Abel Ramirez O.
Aug 8, 2026
Worst Customer service, I asked for an upgrade on my drink, the operator at the drive thru who took my order mistakenly gave me a medium drink instead of a large, when I asked the person at the window avou it she was Very Rude saying you paid for a Medium I responded yes but I requested an upgrade I can Pay the difference she was Yelling at me saying that I had to leave and she told me I want you out of my drive thru..she started mockingme in Spanish to offend me..I told her I know what you are telling me.. this occurred on 08/08/2026 at 10:35pm approximately. Please Stay away from this place. .... (the operator lady who took my order is the nicest person I ever met, but this other one Is The Worst. One of the coworkers told me her name was Lari... please look into this...
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P raise W ord
Aug 5, 2026
5STARS ONLY BECAUSE OF TYLER , BLOND KID GIVE HIM POSITION AS MANAGER !!! IF IT WASNT 4 HIM IT HAVE 1STAR ALL ACROSS BOARD !!! HES THE ONLY ONE TOOK INITIATIVE TO MAKE MY ORDER CORRECT! I CAME IN AFTER LONG DAY WORK STILL DIRTY, AT NASTY 🤢 GAS ⛽ STATION FOOD, I WAS ABOUT TO BE 😡 BECAUSE EVERYONE TRIED LIE SAY OH NO BLUEBERRIES 🫐 PIE THEN TRIED SAY NO APPLE COME ON! I WRKD MCDS YOU HAVE BOXES OF THEM!!!
THE MANAGER RUNNING AROUND PRETENDING TO WORK N WIPE STUFF, GIVE HER JOB TO TYLER IM SURE IF TRAINED RIGHT HE CAN DO PAPERWORK!!! HE HAS GREAT 👍🏾 CUSTOMER SERVICE, & CAN DO ATTITUDE AND TO FIX PEOPLES ORDERS SO WE DONT BLOW UP HES GOTTA BE MOVED UP TO CREW LEADER SOMETHING!!! MCDS IS USUALLY BAD EXPERIENCES 4ME & TYLER MADE IT LIKE 5STAR DINING NOT 🚫 EVEN JOKING 😃 HE DESERVES BIG RECOGNITION ON HIS SKILLS & TO WORK HERE TO MAKE CUSTOMERS HAPPY IT COUNTS 4 ALOT BECAUSE WORKERS DONT CARE ANYMORE ESPECIALLY AT MCDS !!!