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Jimmy John's Sandwiches
Brand Certified

Jimmy John's

3.6
(219 reviews)
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Business Details

1029 Brookforest Ave, Shorewood, IL
60404, United States
(815) 254-0932
https://locations.jimmyjohns.com/il/shorewood/sandwiches-830.html
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About

Sandwich Restaurant
Sandwiches made with hand-sliced meats, fresh veggies and bread that's never more than 4 hours old. Freaky Fast® makes it Freaky Fresh.® Order online for delivery or pick up.

Details

  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available
  • Requires reservationsNot available

Location

Jimmy John's
1029 Brookforest Ave, Shorewood, IL
60404, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 9:00 PM

Menu

1 menu · 165 items

Explore offerings from Jimmy John's on 1029 Brookforest Ave in Shorewood, with popular $5.99 sandwich deal, what’s new, toasted sandwiches, and wraps available at this location.

Menu

165 items

Reviews

3.6
219 reviews
5 stars
94
4 stars
44
3 stars
22
2 stars
13
1 star
46
  • SF
    Stephanie Fine
    Sep 25, 2026
    1.0
    Very Disappointing Experience with This Location I placed an order through the Jimmy John’s app around 5:20pm and waited approximately 30 minutes without receiving any update regarding the status of my order. I called the store to find out what was happening. The employee who answered simply said “Hi,” without identifying himself or the store. I explained that I had placed an order through the app and had not received any updates. I was told that their printer was down, but that they were working on my order and it would be delivered within approximately 10 minutes. I completely understood that technical issues can happen and was willing to be patient. However, another 20 minutes passed with no delivery or update. At that point, I was no longer able to track my order through the app, and the only option available was to reorder. Shortly afterward, I received a text from Uber stating that my order was scheduled to be delivered at 7:00 p.m.—approximately an hour and a half after I had originally placed the order. I called the store again and asked to speak with a manager. I explained the situation and what I had previously been told. Rather than receiving an apology or an explanation of how the situation would be resolved, I was met with an argumentative and dismissive attitude. The manager explained that their printer had been down for approximately 20 minutes and that they were backed up by around 20 orders. I understand that unexpected technical problems and busy periods can happen. However, my concern was that customers were not being proactively informed about the significant delays. I also questioned why my order had suddenly been transferred to Uber and why I was now facing an approximately 90-minute wait. The manager explained that they had to contact Uber to help catch up on the delayed orders. At that point, because of the significant delay and the way the situation was handled, I requested a refund. Shortly afterward, I received a notification that my order had been canceled. There was no apology or acknowledgment of the inconvenience. My concern is not simply that there was a delay. Problems happen, and I understand that. My concern is the lack of communication and the way the situation was handled when I called to get information about my order. Customers should not have to repeatedly contact the store to find out what is happening, especially when the business is aware that orders are significantly delayed. Unfortunately, this is not the first issue I have experienced with this particular location. There have been ongoing concerns regarding delivery, food quality, and customer service. After this experience, I changed my preferred location in the app and placed an order through another Jimmy John’s location. That experience went smoothly without any issues. I hope management takes this feedback seriously. Technical problems and busy periods are understandable, but clear communication, professionalism, and respectful customer service should remain a priority.
  • JM
    Jamie McKinney
    Sep 17, 2026
    1.0
    What a joke of a place. Sat here for 15 minutes while five works made sandwiches yet couldn’t get mine out to me. I literally ordered a tuna with cheese. Simple enough. As I sat there and watched them work with no sandwiches actually coming out I asked for a refund. I’m not sure if what happened. But waiting 15 minutes for a sandwhich when only one other person in the store was ahead of me is crazy. And he still didn’t have his food when I got a refund.
  • MC
    Marisol Coop
    Sep 15, 2026
    5.0
    Always a great experience!!
  • SM
    Sean M
    Sep 7, 2026
    3.0
    30 minutes for 3 sandwiches is not exactly freaky fast
  • BP
    Brittany Parra
    Aug 28, 2026
    1.0
    Terrible location. If you mention a tomato allergy, you are DEFINITELY getting tomatoes, even after asking hey theres no tomatoes right? Order is wrong every single time, staff is far from friendly. I have heard the way managers speak to employees and it is demeaning. Go to a different store or just make your own sandwich.
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