JN
Jacinta Nunez
Sep 23, 2026
I have been coming to this Dunkin' location for a little over a year, and until recently, I have never had any issues with my orders or the customer service. Unfortunately, over the past few weeks, the quality of both has noticeably declined.
On Monday and Tuesday, I ordered a cold brew with cream and pumpkin spice, but the coffee tasted bland, as if only cream had been added. Today, I ordered a hot coffee with cream and pumpkin spice, and once again, there was little to no flavor, making it seem as though the pumpkin spice was omitted altogether.
In addition to the issues with my orders, the customer service experience has changed significantly. There used to be a friendly employee who always greeted customers with a smile, wished them a good day, and even took the time to make conversation. That level of customer service made visits enjoyable and welcoming.
Recently, however, the employees have appeared disengaged and unfriendly. I always make a point to say "thank you," yet more often than not, I am met with an indifferent response, and the window is simply closed. As a loyal customer, this is disappointing.
I understand that everyone has difficult days, but customers should not be made to feel unwelcome because of an employee's mood. I encourage management to provide additional training on both order accuracy and customer service. A positive attitude, attention to detail, and basic courtesy go a long way in creating a good customer experience.
I hope this feedback is taken seriously, as I would like to continue visiting this location and receiving the quality service I have come to expect.