Portillo's Pick Up Rosemont

Reviews

• HA

  Holly Asmussen

  4 days ago
  5.0
  Everything was very good. I was told it would be the best sandwich I ever had and I wouldn't agree with that. However the sandwich was good and the chocolate cake was the best chocolate cake I've ever had. This location was a drive thru only and I had a driver pick it up and deliver it to my hotel.
• AH

  Amanda Hindmon

  May 12, 2026
  5.0
  We got our order quickly, and despite being behind 4 cars, the staff moved the cones so we could leave right away instead of waiting for everyone else in front of us! Very attentive and efficient service.
• SV

  Shannon Venter

  May 12, 2026
  1.0
  I ordered the beef and cheddar croissant, which has been my go-to for 30+ years, one of those occasional self-indulgences I’ve always looked forward to. Unfortunately, this visit was extremely disappointing. The meat tasted freezer burned or microwaved or both, just gross, and the fries were far less than desirable. I’m really hoping this company isn’t starting to go downhill with the expansion, because this used to be one of those reliable comfort meals that never missed.
• AC

  Abuzar Chughtai

  May 5, 2026
  3.0
  I found its video on youtube thats its very good cake and very soft. But its not very unique not worth the hype. I tried their choc cake shake it was good. I wanted to discover it so it would be a one time to eat not always.
• KK

  Kellz

  Apr 16, 2026
  4.0
  Portillo’s in Rosemont has a very specific walk‑up setup, and it’s different from the suburban locations you might be used to. 🌭 How the Walk‑Up Works at Portillo’s Rosemont 1. It’s designed for heavy foot traffic Rosemont is right by: • The Entertainment District • The convention center • The hotels • The arena So the walk‑up window is meant to move crowds fast without everyone piling inside. 2. You order at the outside window There’s a dedicated walk‑up counter on the exterior of the building. You place your order with a staff member — same menu as inside. 3. You get a number (the classic Portillo’s system) They hand you a receipt with a big number on it. This is how the kitchen tracks your order. 4. You wait in the outdoor pickup area Rosemont has a separate pickup window for walk‑up orders. There’s no formal line — people just gather and wait for their number to be called. 5. They call your number loudly This is the Chicago Portillo’s vibe: “Number 248! Beef, fries, chocolate cake shake!” It’s fast, loud, and a little chaotic — but that’s the style. 6. You grab your bag and go No table service. No inside pickup counter for walk‑up orders. Just grab‑and‑go.

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