Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Richmond, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
I started coming to this location because it was on my way home from work. At first, the customer service was great, but the evening crew has changed multiple times and only gotten worse.
During my last few visits, I’ve had to ask for my coffee to be remade because it was extremely sweet. A medium normally comes with 3 pumps of sweetener, so I ask for just 1 pump, but it’s always hit or miss.
This last visit, I ordered through the drive-thru instead of the app because the app doesn’t allow a half-pump option. I specifically asked for half a pump as suggested. When I got to the window, I could already tell it was too sweet. I tasted it just to make sure, and it definitely was.
I asked for a refund because I didn’t want to keep bothering them. The employee told me she couldn’t refund it because I had already tasted the drink. I explained that I had to taste it to know if it was correct. She then said she would get the manager.
I went inside because I didn’t feel comfortable having the drink remade without me there if they weren't going to give me my money back. The the other employee inside was nice and agreed to remake it. I don’t think they added any sweetener the second time, possibly out of spite, but honestly, I’d rather have no sweetener than a cup full of sugar.
I just wish the coffee was more consistent.
TL
TC L
5 days ago
5.0
This Dunkin is new I. The last year. The owners and staff are very friendly and keep the place very clean. Definitely going to be a big hit when the annual Country Thunder festival comes to town this summer.
AG
Almaurey Garnett
May 7, 2026
1.0
I usually visit this location pretty often however, today my drink had a bit of an aftertaste. After going through the drive-through, I immediately informed the workers that I was not happy with my drink. They refuse to make another one stating they haven’t received any other complaints. However, since I am a customer that comes there often and I had literally just received my drink and wasn’t happy with it. It’s completely unreasonable for them to not be willing to replace the drink. They expected me to pay for another drink, which is giving them twice the money for not good service so that makes no logical sense. I will not be coming back there and I am a local. Hopefully they learn how to treat customers since they are in a bit of a small rural area.
DC
Daniel Caha
Apr 28, 2026
5.0
I went through this dunkin a few times now, and each time ive had zero problems. Donuts were fresh, coffee was perfect, and the staff was great. The wait takes a bit longer, but i believe for the the quality i get for my food and coffee, ill take the extra few minutes.
What are the opening hours of Dunkin' at 10909 North Main Street, Richmond, IL?
Dunkin' is open daily from 4:30 AM to 9:00 PM.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' offers a drive-thru for convenient service.
Can I order Dunkin' drinks and food ahead using a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple and Android platforms for a fast grab-and-go experience.
Does Dunkin' offer delivery or curbside pickup at this location?
Delivery and curbside pickup services are not available; however, you can use the drive-thru or order ahead for pickup.
What types of meals are served at this Dunkin' location?
This Dunkin' serves breakfast, lunch, and brunch, offering a variety of coffee, espresso, breakfast sandwiches, and donuts.
Are there any special holiday drinks available at this Dunkin' location?
Yes, Dunkin' offers seasonal drinks like the Cookie Butter Cloud Latte, Peppermint Mocha, and Berry Sangria Refresher during the holiday season.
Where is Dunkin' located in relation to downtown Richmond?
Dunkin' is located north of the main downtown area at 10909 North Main Street, Unit A, Richmond, IL.
Which nearby dental offices can I visit after grabbing coffee at Dunkin'?
You can visit Richmond Family Dental or Miles Family Dental, both located nearby, for dental services after enjoying your coffee at Dunkin'.
What nearby automotive services can I access near Dunkin'?
Nearby automotive services include NAPA Auto Parts - Richmond for parts, Richmond Motors for repairs and dealership services, and J5 Speedshop for auto body and metal fabrication.
Are there any nearby dining options to try before or after visiting Dunkin'?
Yes, nearby dining options include International House of Wine and Cheese and American Cafe, Red Dogs Sandwiches, Red's Steak & BBQ, Cubby Hole Cafe, Richmond Dog N Suds, and Taco Bell.
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