7 Brew Coffee

Reviews

• JF

  Jeanna Farris

  Sep 22, 2026
  3.0
  You know they do a good job with coffee. Service is slow but it’s new so it’s fine. The biggest issue is I order ahead and I can be on a business call and the music is so incredibly loud you can hear it with the windows closed. This is extremely unprofessional I thought it had gotten better until I visited today. May have to return to the one on Plainfield road due to this at least they respect if you are a business call or a call period because they scan the code and you can hear no matter what without having to shout.
• JW

  Johnathan Walker

  Sep 21, 2026
  1.0
  Check your lids! The drive-thru staff handed me my coffee with an unsecured lid. Before I even pulled away, I took a sip and coffee spilled all over me. When I got out of my car, the staff just stared. No one apologized or offered to help. When I specifically asked for napkins, they handed me dirty, wet rags. Management urgently needs to train staff on two basics: securing lids properly and showing basic customer courtesy when an accident happens. Leaving with coffee-soaked clothes ruined my evening.
• GO

  Genevieve Oskvarek

  Sep 17, 2026
  5.0
  I LOVE THIS PLACE! It was my first time at 7 brew and Maddie Darley gave me such a warm welcome! I was overwhelmed by the options, but she simplified it and created me a drink I love, and is now my go to order! I’ve never felt more kindness than I did from her and the other employees there. I would give it more stars if I could!⭐️⭐️⭐️⭐️⭐️
• NW

  Nancy Williams

  Sep 7, 2026
  1.0
  I understand that this is a new facility, and I understand that there may be some challenges while everyone gets settled. However, I have been here three times now, and each experience has been extremely slow and disappointing. There are often multiple employees standing around talking while there is a line extending out of the parking lot. This line is causing traffic impacting the traffic flow of 127th street, people who aren't even going to Seven Brew are being impacting by this bad service because they are sitting in stand still traffic on 127th street. With the number of workers present, I would expect the service to be much more efficient. Instead, customers are waiting at least 30 minutes just to receive a drink while employees are standing around rather than assisting with the line. Today, for the Brew Doh drop, people ordered outside and were waiting there for their drinks for over a hour. If you can't handle having 2 places opened to take orders, don't make it an option and make your customers wait that long for a drink. Absolutely insane. I completely understand that it can be busy, but the lack of urgency and efficiency is frustrating, especially when there appear to be plenty of employees available to help. I hope this is something that can be addressed as the facility continues to operate. If you want to come to this Seven Brew, I recommend you block off at least an hour of your day just sit in line.
• HK

  Herbert Kimmel

  Sep 6, 2026
  1.0
  This was our first time visiting the Plainfield, IL 7 Brew location, and actually our first experience at any 7 Brew location. When we arrived, we were surprised there was no line, so we drove up not realizing there wasn’t a physical menu and that we needed to scan a QR code. I asked the gentleman taking our order if they had a menu. He didn’t, but he kindly asked Brianna (I’m not sure if I have her name spelled correctly). She told us there wasn’t one and that we could pull it up online or use his tablet. I want to point out that the gentleman taking our order was very patient, pleasant, and friendly. He never made us feel rushed, which I really appreciated. After we paid, he told us to pull forward to his coworker. Brianna wasn’t there at the moment, so I pulled forward to line up with the car next to me. She then came out and yelled, “STOP.” I’m sorry, but I had no idea I had gone too far. I didn’t realize she wanted us only partway into the driveway. It could have easily been handled by simply explaining where she needed us to stop rather than yelling. Our drinks also took quite a while, although I understand this is a new location and likely a newer team, so we were willing to give them some grace on that. Unfortunately, the experience ended poorly. When the drinks were finally ready, Brianna simply said, “Peach Tea” and “Shake,” handed us the drinks, and walked away. There was no simple “thank you,” “have a good night,” or even “can I get you some napkins or anything else?” For our very first experience with 7 Brew, I was extremely turned off by the interaction. The gentleman taking our order was great, but unfortunately, Brianna’s attitude and the way she handled the interaction left a very negative impression. In my opinion, Brianna should not be customer-facing. She may be much better suited to working behind the scenes making drinks rather than interacting with customers. We may never return to a 7 Brew, even though this location is closer to our home. There are simply too many options out there, and when you’re spending your hard-earned money, the way you are treated matters. I hope management takes this feedback seriously, because a single poor customer interaction can make someone decide not to return.