Founded in 2017, EPIC has been a family venture from the beginning. Tim and Kathy Johnson, along with their 6 children, come up with all the flavors. Inspiration comes from everyone - from Tim's childhood memories of ice cream treats, to their son's obsession with Oreos, to their daughter's love of all things chocolate, to another daughter's "crazy" idea to use Pop Rocks for a 4th of July flavor!
And just like the family, EPIC will continue to change and grow into the future.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.