Smashburger

Reviews

• SJ

  San Jace

  5 days ago
  1.0
  Waited over 50 minutes for my customers order, 30 of that was for fries alone while the employees behind the counter simultaneously goofed off and completed 5+ other orders before my customers. This forced me to deliver two cold burgers to someone when I’d have preferred to provide better service to someone paying me for it. The girl bagging the orders was polite and doing her job, everyone else was not. I also observed two people waiting at the register for over 20 minutes without receiving assistance and they walked out due to this.
• KM

  Karl Mayer

  May 13, 2026
  4.0
  Went here for dinner on a Tuesday evening. Service was fast and food was good. Spent a little more than I was expecting ($40 for burgers, fries, and drinks for 2 people), which was the only reason I didn’t give 5 stars overall.
• GG

  g

  May 10, 2026
  2.0
  I have had nothing but bad experiences here. Placed an online order for just 1 milkshake, said ready at 555, didn't get it until almost 630. Staff will blatantly lie and say it's being made when it's not. Milkshake itself was barely blended, half melted, and overall mid. I used to love smashburger but the service here is not good with insane waits every time ive been here. I understand they get busy and can only work so quickly but there is just no organization nor sense of urgency
• EP

  Ezra John Pio

  May 7, 2026
  1.0
  Whoever is the manager for Thursday nights they tell their employees to start cleaning up shop at 9pm every Thursday night. Employees got some weird attitudes towards their customers too, mostly the big chef guy.
• BM

  Beth McBride

  Apr 25, 2026
  1.0
  This review is for the investors and management of this Smashburger in Orland Park. I just left there about ten minutes ago. While waiting at a cash register to place an order, of three employees, noone said hello or that they might take my order soon. When I requested assistance they told me they were busy. Actually, the restaurant saying is that they were in the weeds. I told them they needed to request more help from management. A tall full figured African American female told me I should help them cook the food. This is something your investors would be very upset about.

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