Wingstop

Reviews

• LL

  LLJ_Redking

  4 days ago
  1.0
  There should be an option for zero stars. I picked up my order and, before leaving, specifically asked the employee handing me the food if the two sauces I paid for were in the bag. He told me yes. I got home and discovered they were not. I paid $3 for two sauces I never received. I called the restaurant and explained the situation to a woman who answered the phone. She handed the phone to another employee, so I explained everything again. I specifically told him that I could not come back to the restaurant. His response? “Can you come back?” I repeated that I had JUST explained that I could not come back. He responded, “Oh, sorry then.” I asked for a refund for the items I paid for but did not receive. Instead of processing a refund, he again asked if I could come back. At this point, I had explained the exact same thing multiple times. I finally asked him directly: “So you charged me for items, didn’t give me the items, won’t refund the money, and you’re just keeping my money?” He said, “Yes.” I honestly thought there had to be some kind of misunderstanding, so I asked, “So you’re stealing my money?” Again, he said, “Yes.” Whether he misunderstood what I was saying or simply did not know how to handle the situation, an employee answering customer service calls should be able to understand a basic issue involving missing items and a requested refund, or transfer the call to a manager who can. This was not about $3. It was about the complete lack of customer service and the refusal to correct a very simple mistake. I even tried to prevent the problem by asking about the sauces before I left the restaurant, and I was specifically told they were in the bag. This Wingstop location has gone seriously downhill. Check your entire order before leaving because apparently being told everything is there means very little, and getting your money back for items you never received may be another problem entirely.
• NN

  Nadia

  Sep 28, 2026
  1.0
  The restaurant was very dirty and not well maintained. The dining area did not seem clean, and the overall experience was disappointing. The food quality was poor and did not meet my expectations. The staff were unfriendly and unprofessional. I would not recommend this place based on my experience
• DK

  Dan Kruse

  Sep 24, 2026
  1.0
  Ordered delivery since I couldn't go out. Part of my order was missing. Called the store, had to re-explain myself several times to get them to understand the simple issue. In the end I was told they can't refund only part of the order and the best they could do was that the next time I come in the store, I can give them a name and "they'll give me some money off something". What is that even supposed to mean?? They took my money, messed up the order, and now I'm supposed to go in and give some random name and get some unknown amount of money up, and that's supposed to make it right? What a joke.
• BC

  Brian C

  Sep 16, 2026
  1.0
  Ordered 6 tenders with fries veggie sticks and two sauces. Cheese sauce tasted like pickle jalapeno juice, but not in good way. Fries were soggy and stale tasting, tenders were obscenely greasy. If you don't cook in fresh or consistently hot oil from start to finish you will leech into the breading. I wish I had taken a picture, but there are plenty of others saying the same. Michigan City Indiana location was amazing, but so far none of the Illinois locations are even worth your time or money. The ppl here are also very rude. I always say hello and thank them for everything as they give me a look as if I defecated in their mouth. It's really not hard to say thanks or have a good day. I'm not expected that much here. I miss sauce n toss from Midlothian so much, they were vastly superior in quality and customer service. Avoid at all costs until management gives a damn about your business.
• MC

  Mary Clark

  Aug 10, 2026
  1.0
  If I could give lower then 1 star I would. Ordered delivery July 22nd. They didn't give us 1 large fry in the order. Called immediately but because they don't have actual drivers they had no way to correct the issue that night. I had to speak with the manager the next day. The manager I spoke with said he was issuing the refund I requested. I waited a week, nothing in my bank so I called back. This time the manager said he couldn't issue a refund because it was just a fry missing (I had ordered a combo that included a fry). This was a week after I was told the refund was already issued. After arguing with him he said he was issuing the refund. Now it's been another 10 days (almost 3 weeks after my order) and I still have no refund. I requested a charge back on my card so hopefully the credit card company can make it right. Don't order delivery here if you want an accurate order.

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