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Dunkin' Zero
Brand Certified

Dunkin'

1.9
(122 reviews)

Business Details

15900 Cicero Ave, Oak Forest, IL
60452, United States
(773) 263-6532
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Oak Forest, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Dunkin'
15900 Cicero Ave, Oak Forest, IL
60452, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 15900 Cicero Ave in Oak Forest, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

1.9
122 reviews
5 stars
18
4 stars
7
3 stars
4
2 stars
4
1 star
89
  • CC
    Carlos Chavez
    Jun 29, 2026
    1.0
    I walked into the Dunkin’ Donuts on 159th and Cicero this morning I asked if I could use the bathroom. They said their bathrooms are out of order. There’s no signs. That’s their bathrooms are out of order. I asked them where do they use the bathroom they didn’t answer me I asked him. Do I have to buy a couple of coffee to use the bathroom Which I was willing to do anyway cause I want coffee But then they proceed to tell me you buy coffee first That tells me right then and there that their bathrooms are working. They just don’t allow people to use the bathroom unless you’re buying something at the restaurant, which I’m OK with, but you shouldn’t be forced to buy a cup of coffee and then use the bathroom. You should be able to use the bathroom wash your hands come out and then buy a coffee and if you want a donut, or whatever afterwards The only way that I could put a review is if I rated it a one star. But honestly, I would rate it a zero star for their customer service, and the way that they treat people. I find it. Totally ridiculous. But that’s just me.
  • EL
    Esu X Lucifer
    Jun 26, 2026
    1.0
    Who ever the man is working the driving thru 6/26/2026 3:30am sucks. Ordered a large. Wanted a large. Told him twice wanted a large. When he got the order wrong it was a oh well attitude. He does not need to be there anymore. Drove out my way to this one due it being the only one open. Will be calling corporate for this location
  • JJ
    John Jacobs
    Jun 22, 2026
    5.0
    They didnt have a problem making a shake for me early at 5:00 Am
  • HP
    Hiede Pampolino
    Jun 17, 2026
    1.0
    I ordered an iced shaken espresso, with 1 sugar. I usually don’t order from Dunkin for my coffee. I forgot to mention I can’t have regular milk because I’m lactose. As I approach the window, I remembered I didn’t let them know about the lactose. I apologised to the cashier and asked them to remake it with a different milk. The cashier ask another employee and she was rude about making me another drink even though I have explained I cannot have regular 2 percent milk. She insisted I take the one I ordered. I repeatedly told her I cannot drink the regular milk because I am lactose, the fact that she disregarded my allergy from the beginning is unacceptable customer service. I will not be returning to this branch of Dunkin.
  • JL
    Joe Lodato
    Jun 11, 2026
    1.0
    It’s a shame because this is a brand-new, beautiful Dunkin location, but the customer service was disappointing. I pulled into the drive-thru with nobody else in line and sat at the speaker for several minutes before anyone acknowledged me. My order was simple a medium iced coffee with cream only but it felt like taking my order was a chore. At the window, the employee seemed annoyed that I was there, was smacking her lips, and came across as rude and uninterested in helping customers. Looking through the reviews, it appears many other customers have had similar experiences. The building is great, but management needs to step in and address the customer service issues before more people decide to avoid this location. Due to my experience and the number of similar complaints from other customers, I will also be reporting this location to Dunkin corporate in hopes that these ongoing customer service issues are addressed.

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Certified July 05, 2026Yext Knowledge Graph
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