Portillo’s (Not a Restaurant) Support Center

Reviews

• TP

  Tonya Parham

  2 days ago
  4.0
  I just want to know why such small baby cups of water are offered when ordering a meal? I would think that since I paid more than $10 for a meal that I can get a regular sized cup of water!! Same with the fries that do not get filled all the way when ever I go to any of the Portillo’s locations. Is it small meal for more money? The small cups of water should be for kids and emergency thirst not for meals that grown people order paying more than $10. Please address this and make it make better sense. I think that people should get their money’s worth paying exspensive prices no matter if refills are offered. I shouldn’t have to get any refills.
• BV

  Barbara Vesci

  Jul 12, 2023
  2.0
  We received a gift of Portillos Beef. Now the gravy comes in plastic pouches instead of the tubs. Must be cheaper for them. BUT the gravy leaked out of 2 holes in the seams of the bag as I was defrosting it in the frige. Result was big mess in the refrigerator and not enough juice for the sandwiches
• SS

  Suhad Samara

  Jul 10, 2019
  1.0
  DO NOT ORDER AN ITALIAN BEEF SANDWICH FROM PORTILLOS! I ordered an EXTRA DRY Italian Beef with a large fries and small coke through the drive thru last night around 10:15pm When I got home I sat down to eat and took a bite out the Italian beef and felt a sharp object go straight into my tooth! I took it out and had no clue what it was! I didn't know what to think so I had some fries and again took another bite to have another object crunch in my mouth! I then started to open up the sandwich and look through it and there was bones found in my sandwich! I called Portillos over 10 times which I have record of that and keyed in the #2 for a manager and the phone kept disconnecting me! They close at midnight and these calls started after 10:30pm I left the sandwich on the table and went to brush my teeth! I started vomiting so much that blood started to come out! Now it's after midnight and couldn't wait to go in the morning with the sandwich! As soon as portillos opened I called and spoke to a manager by the name of Jerry and he had asked me to bring in the sandwich! Then I called corporate and they had told me to also take in the Italian beef and they will send it out for inspection and I need to fill out paperwork at the location! I went over there and asked for Jerry the manager that happens to be a General Manager! He took the sandwich and comes back and says You are all set! I told him NO corporate told me to fill out paperwork and to give you the receipt! So he then gets the paper work, asks for my information and tells me "I inspected it and I didn't find anything" I told him open it again there are bones in there! After he seen me getting upset he then tells me he will send it out for inspection and they will give you a call back! He did not even offer me a refund he was on a hurry to get me out of there! My tooth is killing me, my ribs feel like they are broken from all the vomiting, I was spitting blood all night n day and I'm dehydrated cause nothing sits in my stomach! I made a doctors appointment and I'm patiently waiting to find out what kind of animal I ate!
• SS

  Stevareno

  Nov 28, 2017
  1.0
  too bad they will not provide contact info for corporate for a rating---apparently these people do not want to be found but frankly if I were making their money I wouldn't care either. Ditto for mail order people
• DJ

  David Jasudowicz

  Mar 13, 2017
  1.0
  The last few times we've been to the Portillos in Crestwood IL it's been nasty, the chicken is lukewarm and grizzly. Won't be back.