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Portillo's Normal

4.3
(4,776 reviews)

Business Details

202 Landmark Drive, Normal, IL
61761, United States
(309) 200-8086

About

Fast Food RestaurantHot Dog RestaurantSandwich RestaurantTake Out RestaurantRestaurantPortillo's Hot Dogs
Welcome to Portillo’s at 202 Landmark Drive! Dive into the authentic taste of Chicago Street food at our 30s Prohibition themed restaurant, just 2.0 miles, 3.0 miles, 4.3 miles from Illinois State University campus, Illinois Wesleyan University campus, Central Illinois Regional Airport. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Portillo's Normal
202 Landmark Drive, Normal, IL
61761, United States

Hours

Monday10:00 AM - 10:30 PM
Tuesday10:00 AM - 10:30 PM
Wednesday10:00 AM - 10:30 PM
Thursday10:00 AM - 10:30 PM
Friday10:00 AM - 11:00 PM
Saturday10:00 AM - 11:00 PM
Sunday10:00 AM - 10:30 PM

Menu

1 menu · 96 items

Explore offerings from Portillo's Normal on 202 Landmark Drive in Normal, with popular famous five meals, hot dogs, italian beef & sausage, and char-broiled burgers available at this location.

Menu

96 items

Reviews

4.3
4,776 reviews
5 stars
3,036
4 stars
880
3 stars
397
2 stars
181
1 star
282
  • BB
    brandon lee (White bear)
    Sep 3, 2026
    1.0
    I ordered a salad, but the employee at the drive-thru window handed me the bag tilted sideways. By the time I got home, the salad had spilled all over the inside of the bag. To make matters worse, there wasn’t even a fork included. This shows a complete lack of care and basic customer service. The food was such a mess that I ended up throwing the entire order away. I paid for food that I couldn’t even eat. This was extremely frustrating and disappointing. If an employee can’t even hand a customer their food properly or make sure basic utensils are included, they should not be working at the drive-thru window. This experience completely ruined my meal and left me very upset.
  • EP
    emmely patino
    Sep 1, 2026
    5.0
    I had placed an order online , got home and realized there was a mistake with my order,I reached out and thankfully Alan was so kind to remake me and my partners meal for the night ! Thank you so much for going above and beyond! Not a lot of fast food establishments do that now a days!
  • DD
    Deano
    Aug 27, 2026
    5.0
    This was our first time at Portillo's and we are hooked! The Italian Beef Sandwich, Chicago style Hot Dog and Chocolate Cake Shake were phenomenal! So good, we stopped again on our Route 66 journey in Springfield, Illinois for Beef-n-Cheddar on croissant. Good, but not as good as the original! But as outstanding as the food was, it was the customer service by the staff and their GM Mustache Bob that stole the show! If I lived in Normal, I'd be there at least twice a week! Thank you to Mustache Bob and his team. Savannah Dean
  • KO
    Kris Olson
    Aug 25, 2026
    1.0
    Ordered big beef combo lg fry and large coke , chicken sandwich combo lg fry lg tea and nudes dog and 2 slices cake. Cake slices were 1.5 inch about a third of normal. Beef didn't have cheese didn't have enough meat to cover the roll with 1 layer. Fries were not cooked all the way and cold. Coke was a diet coke. Chicken sandwich had no toppings. Very displeased went through drive through cause we were traveling through town.
  • CL
    Crow Life
    Aug 21, 2026
    4.0
    Stopped by to grab a quick dinner on the way to Effingham from Peoria. Usually love Portillos but this experience was horrible. Look like part of my chilli dog bun was missing, the fries were cold, and I ate half my cake before I saw the mold on the bottom. I went ahead and called and the manager was super nice and refunded the order and pulled what as left of the cake. So great customer service.

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Certified September 06, 2026Yext Knowledge Graph
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