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Dunkin' Zero
Brand Certified

Dunkin'

3.4
(250 reviews)

Business Details

8584 W Dempster St, Niles, IL
60714, United States
(847) 768-1900
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Niles, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8584 W Dempster St, Niles, IL
60714, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 73 items

Explore offerings from Dunkin' on 8584 W Dempster St in Niles, with popular iced drinks, hot drinks, frozen drinks, and sandwiches & wraps available at this location.

Dunkin' Menu

73 items

Reviews

3.4
250 reviews
5 stars
120
4 stars
30
3 stars
11
2 stars
17
1 star
72
  • MC
    Mayerlin Cruz
    2 days ago
    2.0
    They are lovely people but have gotten my order wrong a couple of times even after fixing it, its still the wrong drink/sandwich
  • KN
    Katrina Marie N-A
    3 days ago
    2.0
    I visited at a very busy time for the drive-thru so I went inside to order thinking I would be a bit better. First, flow of parking lot could be a bit better including flow of vehicles exiting the drive-thru, where one of their dumpsters blocks drivers' views. I was second in line inside, and after the individuals' order was taken, one of the staff immediately asked that I use the ordering kiosk. She could've said it in a nicer way to be honest. There wasn't any line behind me and even when I ordered from the kiosk, my coffee didn't come any quicker.
  • FF
    Frank
    Aug 18, 2026
    1.0
    No stars!! Conversing in the drive thru for 10 15 mins
  • MV
    Maria Vittorio
    Aug 17, 2026
    3.0
    Some cashier's are so friendly. But today was totally different. .I was given my ice coffee that tasted like water and creamer. Lady was very short with me when I was asking a question. She told me she couldn't help me and told me other cars are behind me . . instead of answering my question. I'm going to drive to different town now. . This isn't the first time I've had her as cashier. .and experienced negativity
  • A
    Элдияр Убайдуллаев
    Aug 3, 2026
    1.0
    I had an extremely disappointing and frustrating experience at this location. I ordered a Medium Iced Cappuccino for myself and a Peanut Coffee for my wife at the drive-thru. We were kept waiting for a very long time. By the time I received my Iced Cappuccino, half of it had already melted, and the foam was completely gone. Since I enjoy my coffee fresh with foam, I politely asked if they could make me a new one. The staff member took it back, but instead of making a fresh drink, she simply topped it off with ice or milk. I explained that this wasn't right and asked them to just cancel my order instead. At this point, an employee named Bobby refused to cancel the order or refund my money, telling me "that's not how it works" and aggressively telling me to take it up with their head office. I insisted on having the order canceled and refunded right there at the register. Instead of resolving the issue, Bobby threatened to call the police on me. Trying to de-escalate the situation, I simply asked to get my coffee done right, or even a Small Iced Cappuccino instead. Bobby then took my original Medium drink and literally poured the melted coffee into a Small cup right in front of me. At that point, I just wanted to leave and offered to pay again for a fresh Small Iced Cappuccino to avoid further conflict. Despite this, Bobby continued to threaten me with the police and refused to give me a refund for the order I never properly received. This is hands-down the worst customer service I have ever experienced. Threatening a paying customer with the police over a ruined coffee and refusing a valid refund is completely unacceptable. I expect upper management to review the security footage, address Bobby's conduct immediately, and issue a full refund.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Niles, IL?

Dunkin' in Niles, IL is open 24 hours every day, but delivery service is available from 5:00 AM to 2:00 PM on most days, with later starts on Fridays and Saturdays.

What types of meals does Dunkin' serve?

Dunkin' serves breakfast, lunch, and brunch to satisfy your cravings throughout the day.

Brand Certified Facts from Dunkin'

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Certified August 23, 2026Yext Knowledge Graph
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