Arby's

Reviews

• DS

  david schrempf

  3 days ago
  5.0
  Probably the best Arby's on the Northside of town. Had the #3 French dip with potato cakes. One of my monrhly local haunts.
• GR

  Gladys Rivera

  3 days ago
  5.0
  Love the fact that they brought back the potato cakes! Yay
• EL

  Elaine Liu

  Jul 30, 2026
  1.0
  My bf and I come here pretty frequently. The staff before were very nice and friendly. Not this time! We ordered food in the car and still waited almost 30 mins in total to get the food. When I walked in, the lady Kathy just stared at me without saying anything even though I said hi. Then when my bf tried to take our food, he said he’s also with my order. Then she said, “of course you are!” Excuse me? Is she being racist? Then she called my name to pick up my shake, and my bf said we ordered mozzarella sticks, she told him that they were not ready. And he said, no worries! Then she repeated and said no worries. What does she mean by that? This whole time she was staring at him picking things up and staring at me at the table. This whole experience is horrible. She’s very loud to talk to other staff too. I’m shocked this seems to be the manager since she’s training other people.
• TK

  Tom Kim

  Jul 11, 2026
  1.0
  It's been several years since I've been here and recently, and it hasn't improved: I had to run and grab through the drive thru, but when I placed my order, the young lady didn't talk loud enough on the intercom, so getting my order in was difficult at best, she was rude when I picked it up but that took a long time to get my order, which might be symptomatic to some Arby's, and later when I had time to eat and check my order, it was short a few sandwiches and my co-workers were pissed off, and I had to go to Wendy's to get something decent for them instead since I refused to go back to this Arby's. Yeah, I could of checked my order when I'm the car, but I didn't, so that's on me. But it's the restaurants job to check on the order so situations like this doesn't happen. So let's split the blame 70/30, the majority for Arby's because they can afford it Food was okay... The beef seemed slightly overcooked or stale, potato cakes were a nice bit of nostalgia from the 70s and 80s, but just as quickly got ruined since it, probably not at the fault of the restaurant cooks, but more of corporate Arby's and food service providing shoddy quality potato cakes. The beef sandwiches were sloppily out together, as if it was wrapped by a 7 year old, but at least it was edible. The place needs to be redone since it has decor from the late 1980s... The Schaumburg restaurant is not much better but is at least a bit more modern looking. And the ones in Naperville and near Palatine is very modern, but too far away to drive to. I've never eaten here, it's either take out or drive thru, but again, tables and chairs are kinda old. I think the franchisees' others are keeping the profits for themselves instead of investing on their employees and the restaurant to preserve and enhance present and future business. Won't come back here too.
• DK

  Dewain Karnes

  Jul 7, 2026
  1.0
  Well I would say what I ordered was simple but I guess it was hard for this crew. I usually don’t leave reviews for local fast food restaurants unless they deserve it and these guys definitely deserve recognition on not what to do, two nights ago I place an online order for pick up in the drive thru for 2xl curly fries with cheese sauce and 4 roast beef and cheddar sandwiches on sesame seed buns instead of the nasty onion rolls, not a hard order right? I was wrong I get home to find, you guessed it 4 roast beef and cheddar sandwiches on the nasty onion rolls and Luke warm curly fries, so I call them and after a few rings the manager answers and tells me that they would replace my order so I said no problem. Now fast forward to tonight I figured why not redeem my order just to be met by probably the most unpleasant and unprofessional manager I have ever seen in any restaurant who goes on to tell me that I was only going to get the sandwiches replaced since that is what my complaint was the previous night. Needless to say there is a reason why this location is empty other than the rare occasion someone stops by there otherwise the employees are just there to clock in and clock out at the end of the night to collect a check, no cleaning just a drink or phone in hand. If there was a way to give places negative stars this place would deserve every bit of it, needless to say there is plenty of space for parking as I said it is usually empty in the lobby and in the drive thru.