McDonald's

Reviews

• JM

  Jenny Miranda

  2 days ago
  1.0
  I came to McDonald’s specifically for the PlayPlace with my children. I placed my order at approximately 4:35 PM and did not receive my food until around 4:47 PM. While we were in the PlayPlace area, an employee or manager named Alex (I was unable to confirm because staff refused to provide the store manager’s name when I asked multiple employees) approached us and told us we had to leave because there was a private party. At that moment, the woman hosting the party also began telling my child to leave and yelled at my son. My children are only 3 and 5 years old, so this situation was upsetting and confusing for them. I picked up our meals, gathered my children, and left the area. I then attempted to speak with the store manager regarding the situation. Again, no one would provide me with the manager’s name. When I explained the issue, I was told, “I gave you 13 minutes to finish up.” I explained that my children are toddlers and still learning transitions such as “okay, it’s time to go.” What made the situation worse was having strangers speaking harshly to my children instead of staff handling it appropriately. The manager stated that I should have come to staff if there was an issue, which is exactly what I was doing at that moment. When I asked how they planned to compensate or resolve the situation, he remained silent. For future reference, if the PlayPlace is reserved for a scheduled party, there should be a clearly visible sign posted before customers order food and allow their children to begin playing. This would avoid confusion, embarrassment, and negative interactions with families. **Update** I received the following message Hi Jenny, Thank you for taking the time to contact McDonald’s Customer Care. Customer feedback is incredibly important to us, we will be sure to share with the appropriate stakeholders. You may be interested to know that most of our restaurants are locally owned and operated. As independent business owners, policies may vary from one McDonald's to another dependent upon the decision of the individual restaurant leader. We appreciate the time you took to share your experience with us. We hope to have the opportunity of serving you soon under the Golden Arches. Sincerely, Anna Liza McDonald’s Customer Care Case Number: 36402626 thread::0WdOBPJuLtKyWkJNvw_hfCs:: Thank you. I have already contacted Customer Care and received a case number regarding this situation. My hope is simply that clearer signage and better communication are implemented in the future so other families do not experience the same issue.
• EL

  Eric Lietz

  May 13, 2026
  2.0
  Check your bag. My fault for trusting anyone at 5:30 am. Especially here
• AP

  Adam Plastiak

  May 11, 2026
  5.0
  Very kind employees! Good deals
• MF

  Michael Fortuna

  May 8, 2026
  5.0
  Nicely remodeled and great play area for th kids.
• CZ

  Christopher Zamora

  Apr 29, 2026
  1.0
  Was the last minute stopped before the hospital as soon as I walk in the floors in the lobby were completely sticky like somebody dropped syrup all over the floors and mopped it The food was terrible once I got to the hospital I threw up everything before getting out the car Will not be returning I should have been a sign to leave as soon as I felt the floor is really sticky Will not be returning horrible