Jewel-Osco

Reviews

• MM

  Mary McCowan

  Aug 19, 2026
  5.0
  Prices are high
• CG

  Chintu Gollena

  Aug 15, 2026
  1.0
  they should have minimum employees to take care of customers but they dont have here only one employee at self counter to help customers and the same one taking care of customer service .iam not blaming him but it takes lot of time for to wait customers like us . moreover only one counter was opened now , this is not at all good for you the way you treat customers by waiting us in line for 45 minutes just to buy. i hope you will solve it and let customers run rather thank wait for hours
• BM

  Brandon Michael

  Aug 8, 2026
  1.0
  This place is an absolute nightmare! The entire store is filthy, but the real horror is the food. I purchased a pack of chicken thighs, and the moment I tore open the packaging, a wave of pure, noxious rot hit me. It was absolutely gag inducing. The entire meat section permanently reeks of decay, stay far away if you value your health!
• NC

  Nihar Carboni

  Aug 8, 2026
  5.0
  I really like this grocery store, especially because of the convenient hours. They open early, which is perfect when I want to shop in the morning, and staying open until midnight is great for those last-minute late-night trips. The products are generally good quality and well stocked, with a nice variety of local options to choose from. Overall, it’s a convenient and reliable place for my regular grocery shopping.
• CO

  Chosen One

  Jul 12, 2026
  1.0
  I have been shopping at this Jewel-Osco location for several years, but my experience over the last year and a half has become increasingly disappointing. For the past two years, I have repeatedly experienced rude and disrespectful treatment from Jackie, who works in the front-end/customer service area of the Jewel side of the store. Unfortunately, the situation has continued to get worse, especially over the last three to four months. I attempted to handle this situation the proper way by following the chain of command. I contacted Jewel-Osco corporate customer service multiple times using the customer service number provided. Each time, I provided the store information and was told that my concerns would be forwarded to the store GM manager, Cale Clay, and that he would contact me. I was asked whether I preferred a phone call or email, and I requested a phone call. Despite being told that the store manager was notified, I never received a call, email, or any type of follow-up from him. My most recent experience with Jackie was extremely upsetting. I was at self-checkout and needed assistance because items from the Jewel app, including my clipped coupons, were not applying correctly at the register. A self-checkout employee attempted to help me but needed additional assistance, so he contacted Jackie. When she arrived, we made eye contact, but I felt that I was intentionally ignored. I waited approximately 15–20 minutes while she assisted other customers. I eventually walked over to the customer service desk and waited patiently until she finished helping another customer. When I asked if she could call a manager, I felt that my request was ignored. After repeating myself, the interaction escalated, and I was spoken to in a disrespectful manner, including being called stupid and being told that she could not help me and that I should leave. No customer should feel singled out, bully, ignored, or disrespected when they are simply trying to shop and receive assistance. Employees should treat all customers with the same level of professionalism and respect. After this incident, I again contacted Jewel-Osco customer service and requested that the matter be escalated to a district manager. I followed up multiple times over the course of a month, and I still did not receive a response from either the store manager, Cale Clay, or anyone from the district management team. This is extremely disappointing because I have been a loyal customer. I did not want to leave a negative review, but after repeated attempts to resolve this privately through the proper channels, I feel that my concerns have been ignored. I hope Jewel-Osco takes this matter seriously and addresses the customer service issues at this location.

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