Jewel-Osco

Reviews

• RL

  Richard Leviton

  Jul 13, 2026
  5.0
  Clean store friendly staff
• RC

  Robert Carlson

  Jul 11, 2026
  1.0
  Probably the worst experience I've had with Jewel cashier her name is Patricia. Patricia is a rude human, she doesn't listen to what the customer is saying. I just wanted a price check on some reduced 4th of July merchandise. Instead she rang it up for me to purchase. Again I told her I never wanted it. Now I had some ad papers in my cart and she's asking me how many papers I have. I told her it was ad papers. She still insisted how many ad papers I have. So I just gave them back to her. She is a very difficult person. I was asking how much she was charging me for some hot wheels cars and she never answered my question. I'll never go to this location again. Robert Carlson
• EB

  Eva Barsley

  Jul 10, 2026
  1.0
  I did not experience any customer service while in the Naperville Jewel store on Naper and 75th. The person who sliced my ham at the deli counter did not say hello. Handed me my ham and just stared at me. He did not ask if I wanted anything else, which I did. When he handed me my second sliced order he again just stared at me. He did not thank me or say have a good day. There is a picture on the customer side of the counter which shows how the meat looks sliced-- very thin, thin, sandwich slice etc. There seems to be a misconnect between what we are shown and the person slicing it. My further experiences in the store were equally as bland. I felt like I had accidently stepped in to Zombieland. I self checked and the young lady standing there just stared. No greeting, "have a nice day". Nothing. I work in a hospital and if I attended my patients this way, I would be fired. Ugh. please train your customer service people on common courtesies.
• SP

  steve poulos

  Jul 7, 2026
  4.0
  A lot of good deals in their u specials and other verity of other specials. Their vegetables and fruit are fresh pretty good
• CB

  Colleen Brown

  Jun 18, 2026
  1.0
  20 items missing from my on-line, pick-up order. I called and of course was given the "run around". The grocery manager RJ was very kind and indicated the pick-up manager, Ethan would call me back. Ethan never called me back. I am so disappointed in this Jewel location. I called a second time and RJ apologized, however Ethan never got on the phone and talked to me, or attempted to "make-it-right". I asked RJ to have the 20 items delivered to my house free of charge. Apparently Ethan already refunded my credit card for the missing items, without bothering to let me know. What a poor way of doing business in Naperville.

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