Joe Donut Mt Prospect

Reviews

• OP

  Olivia Poland

  Sep 13, 2026
  3.0
  The triple bypass omelet was good. However we got the pancake flight and were disappointed. They put very little effort into it and it was missing most of the toppings. We got the cinnamon roll, blueberry lemon, and caramelized banana. The cinnamon roll only had the cinnamon syrup but was missing the cream cheese glaze. The blueberry lemon they put blueberries inside the pancake and on top but there was no lemon glaze which was sad since I was most excited for that one. The caramelized banana I couldn't find a reference picture what is supposed to be on it but it was just very ripe (mushy) bananas and whipped cream :c I thought they would actually be caramelized or have caramelized sauce or something. The lady working was just bad mouthing people that order pickup so I didn't feel comfortable asking for it to be fixed. A lot of the tables were sticky and the floor was sticky everywhere and the bathrooms were out of order. I would come back for the omelet and to try donuts, sadly they were all out off donuts when we got here.
• JP

  John P.

  Sep 3, 2026
  1.0
  UPDATE: Per my initial post, please read the owner's response. She played her character perfectly to validate all prior negative posts. They're quick to insult the customers as if they're all wrong but there's a common theme in the negative reviews. My post stated that my wife took "one swig" and then I returned the 99% full beverage after she got a mouthful of coffee grounds. She drank through a straw so logically it pulls from the bottom of the cup, which is where the coffee grounds would sit! I scared nobody away. I advised two other customers that flies were just on the donuts they were about to purchase. They chose to leave. And yes, I did return over the course of a couple days because mgmt was supposed to communicate to me when action was taken, not just summarize the credit card process. Nobody was harassed at any time. The staff may have felt uncomfortable but that was exclusively due to the position their mgmt put them in, not by me threatening anyone. The point here is that never once did I receive any apology for the bad coffee or bugs on the food. That's the easy button this business can't seem to find. But I'm the bad guy because I refused replacements after a bad first experience. My effort here is done. Have a good day! Original Post edited due to character limitations to allow space for the update above: The inevitable response to this review from Joe Donut's management is what people should pay attention to. I expect a rude reply like they've done to others. It will summarize this business in a nutshell perfectly. Here's my take on my one and only experience with this business. Long review but details matter! I walk in with my kids on a Saturday morning. As I'm ordering an iced coffee, my child starts saying "there's an ant", as she points at the donuts. Sure enough, there was an ant crawling on the tray of donuts. To which the employee commented "oh yeah, look at that", and just left the donuts there. I tried to confirm that the donuts were going to be tossed out but that was indirectly acknowledged by the employee saying "well we get our donuts from a bakery and since it's the weekend we'd have to pull Sunday's donuts from the back room if I throw these away". I cannot confirm if the donuts that had an ant crawling on them were ever actually replaced. Either way, the kids didn't care so we got a couple donuts from the tray without ants on it and we take the coffee home for mommy. One swig of the coffee and mommy gets a mouthful of coffee grounds from the bottom of the cup. I return with a full coffee simply asking for a refund, which the employee could not offer and needed to take my info for the manager who was allegedly going to be in soon. No call Saturday, snippy manager on Sunday. She doesn't seem to care that this is more about customer experience than the coffee or the $6 at this point. The Business is closed on Monday. I stop back Tuesday and the employee takes my info just like Saturday's employee. Still no call from mgmt on Tuesday or Wednesday. I return on Thursday and the same employee is there. Very apologetic for something that's not even her fault. The employee asked mgmt if she could just give a cash refund and was told no. Ironic timing as I stand there and see flies landing on the donuts. By the time I get home now after dealing with this for 5 days, Mt Prospect police call informing me that since I harassed employees they do not want this civil matter turning criminal if I return and the situation escalates so the business has asked that I no longer step foot on their property. There was zero harassment of any employees in any way. The employee and I agreed the situation is unacceptable in principle. I wish this business all the best. Clearly there are local patrons who really enjoy their food and drinks. Unfortunately, my first experience was terrible and there will not be a 2nd experience, partly because I guess I'm banned from the property now and have no way to order food again without them calling the police and saying I am trespassing! :-)
• OK

  Oksana Kulpa

  Sep 2, 2026
  1.0
  They never have a donuts:(
• AM

  Alex M

  Aug 28, 2026
  1.0
  How are you not gonna have doughnuts? Also can't tell me how long until your delivery will be there and it was 11am. I drove kinda far and was terribly disappointed to the point we didn't even care to sit down and eat which we originally planned on doing. In my opinion completley over rated, especially when I found out there not even making them in house
• RM

  Richard Montelbano

  Aug 28, 2026
  1.0
  Price was ridiculous , for a double cheeseburger and fries was $20. That is what I would expect to pay at a nice eating g establishment.I should have waitedan hour and gone to Paradise Pub when they opened. He'll of a lot cheaper and better. Won't be coming here again!