Location.com logo
Brand Certified

McDonald's

3.8
(1,328 reviews)

Business Details

13 W Rand Rd, Mount Prospect, IL
60056, United States
(224) 347-2087
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13 W Rand Rd, Mount Prospect, IL
60056, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 13 W Rand Rd in Mount Prospect, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.8
1,328 reviews
5 stars
634
4 stars
269
3 stars
174
2 stars
66
1 star
185
  • IT
    Iam “TheTraveler” TheTraveler
    5 days ago
    1.0
    We've done in the east coast trip recently and play Canada Trip recently and hitting mini McDonald's along the way and lately I've been completely disappointed especially with what I found at this location. From the outside everything appears normal, no mess or garbage outside. No one in line for the drive-thru. Rushing inside because my toddler was in need of the restroom I was disappointed to find the men's room completely filthy. The Grime on the floor looks like it probably hasn't been mopped that day, there was also feces on the floor. Being a business owner myself I try to give establishments the opportunity to correct serious problems while I am there before I mention them online. So after the restroom my daughter and I came out. There was another gentleman talking with me about 2 minutes as we saw two women working on orders one in a grey shirt I'm assuming the manager with a fluorescent vest on. Both of them saw as multiple times but did not have the courtesy to greet us for it tell us to please wait a couple minutes at a minimum. I struck up a conversation with the older gentleman in front of me who said back in the old days when he would come there there was actually coffee just on a dispenser over on the counter. He mentioned now you can't even get customer service, all the napkins forks and silverware are kept in the back. He had a very good point that he brought up, he said could you imagine going to a bar to order a drink but there's no one behind the bar, would you stay there or get a drink somewhere else. He said it's like you're chasing customers away and I would have to agree. We both talked about our disappointment in the kiosks and joke that when they do come to the counter they will probably try to bring us to the kiosk for training like most McDonald's do. Cheap place to order and I waited then I got the lady in the gray shirt again I'm assuming a manager. After placing my order which was rather simple just a kid's meal and a caramel sundae for my daughter I politely explained that the men's room was in desperate need of a thorough cleaning. I made sure she heard about the floors. She said she would get somebody on it. About 10 minutes later they called us for our food order I went and got it. Play failed to ask me if my order was for there or take away. She just handed me a receipt with an order number on it like I'm supposed to stand there and wait for it now. I should have received the plastic number sign and they should have brought it to the table. Helping my daughter set everything up so she could enjoy her meal I set her ice cream off to the side and immediately noticed my hand was soaked in pyramid that drizzled outside the container and down the side. Play notifications because they actually put the sticker over the caramel what's the temperature on the side. Even the Sunday itself was only about 70% full if the same person made this Sunday I could see how it ended up on my tray if someone else lifted it they should have noticed it was lighter than normal. It wasn't pretty presentation wise like it normally is with the high tip it look like someone's first day making ice cream sundaes. After we ate our meal I took the opportunity to wait for the lady to come back to the counter. Again I saw them over to the side working on food orders So eventually I had to call her, excuse me, I said. She turned her head and said, yes? She stayed where she was like she was expecting me to have the conversation with 15 feet between us. I had to lift the ice cream sundae container say I would like to give you some feedback. She strolled over, I said, I just want you to know the ice cream sundae was barely 70% full it was also extremely messy, the caramel and before I could finish she said okay and started walking away like she was going to make another one. I said, no, I don't want another one I'd like you to listen. You are feeding humans, not dogs play caramel drizzle down the side of the cup and they must have noticed because they put the sticker over it. Men's room not cleaned yet.
  • MM
    matthew
    Oct 8, 2026
    1.0
    Realized food was missing from order that was paid for. Showed receipt, staff simply said they were sure they put it in, offered nothing in return and walked away from conversation rudely, no apology, nothing
  • TF
    Tim Krash Fish
    Oct 8, 2026
    4.0
    Good food friendly ppl, nd okay environment to eat
  • SM
    state maybe
    Oct 7, 2026
    5.0
    employees are so kind every time would choose this mcdonalds over any other mcdonalds in the world
  • DG
    David Galvan
    Oct 5, 2026
    1.0
    This McDonald's has the bare minimum service and doesn't even have self refill drinks anymore

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 13 W Rand Rd, Mount Prospect?

McDonald's at 13 W Rand Rd, Mount Prospect is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 with options including same-day and no-contact delivery.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 11, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: