JA
jorge alvarado
Sep 7, 2026
I placed an order ahead of time and received confirmation that it was scheduled for pickup at 4:30 a.m. When I arrived at the scheduled time, the overnight employee appeared to be in the back watching TV and did not acknowledge that I was there for quite some time. When he finally came out, he asked what I needed. I explained that I was there to pick up my confirmed order and showed him the confirmation.
He seemed confused, checked the computer, and told me there was no order. Since I had already paid and had confirmation of the order, I asked whether he could simply make it. He told me no. I then asked for a refund, and he refused that as well, stating that he “didn’t know anything.” At that point, I was trying to get to work on time, so I asked him to just make me a different sandwich instead. He became visibly irritated and had an attitude toward me, which was extremely confusing considering I was the customer who had paid for an order that was not being provided.
After work, I returned and spoke with the daytime staff and a manager about receiving a refund. I then learned that my original order was, in fact, in their computer system, despite the overnight employee telling me that no order existed. Rather than issuing a refund, I was repeatedly encouraged to have them make the original meal, which I eventually accepted because I did not want to continue going back and forth over the situation.
I do want to acknowledge that the daytime employees were polite, respectful, and willing to communicate with me to try to resolve the issue. Unfortunately, my experiences with the overnight employee have been completely different.
This was actually my second negative interaction with the same employee. During a previous visit, my order was made incorrectly, and he repeatedly held or pointed the tip jar toward me in a way that made me feel pressured to leave a tip. This most recent experience was considerably worse. Being told that my confirmed, paid order did not exist, being refused both the order and a refund, and then later finding out that the order was in the system the entire time was extremely concerning.
I would have given this location a much better rating based on my interaction with the daytime staff. Unfortunately, the repeated issues and unprofessional behavior I have experienced with this particular overnight employee significantly impacted my overall experience with this location.