Terrible customer service the lady at the Windows she taking the order she don’t understand English . They can do better if they hiring somebody to take an order with English language.
JG
jonathan gonzalez
Sep 30, 2026
Rude customer service and when ordering a drink they put barely any ice that by the time I pull around it’s has melted and water down my drink
I ordered a chicken sandwich, chicken nuggets, and a medium French fry today. I went through the drive-thru to pick up my order, but they only gave me the medium fries.
I went back and spoke with the cashier, and he told me to go to the pickup door to get the rest of my order. One of the female team leads then asked why I had left without checking my food first. She took my medium fries away with a rude attitude and made me wait about five minutes.
She then gave me the rest of my chicken meal, but the medium fries were missing. When I asked about them, she again responded rudely and told me, “Why didn’t you show me your receipt? Next time, bring it and show me.” I ordered through the app, and the receipt was clearly available there.
When I tried to explain what happened, she walked away and repeatedly said “thank you” several times instead of listening to me. The whole experience was extremely frustrating and unprofessional.
The chicken nuggets were fine. My deluxe quarter pounder with cheese tasted normal. My deluxe McCrisy tasted overcooked and chewy. This should be easy to make, it’s fast food not a sit down restaurant. The blackberry passion fruit refresher was good. The employees were nice but they need to work on making all of the food better. It has a weird entrance to enter.
I am writing to complain about a very frustrating experience I had this morning at the Lincolnshire McDonald’s\. Unfortunately, this is not my first bad experience at this location.
At approximately 12:01 pm., my daughter placed an order through the McDonald’s app. I went inside for in-store pickup and waited about 30 minutes, but my order never came out.
A woman asked for my order number. I showed her the order confirmation and proof that my credit card had been charged. She could not find the order and told me it might have been placed for drive-through pickup. I explained that I had specifically chosen in-store pickup because I have had several previous problems with this location’s drive-through, including missing and incorrect items.
I followed her instructions and went through the drive-through, but they still could not find my order and asked me to park. I went back inside, and the same woman told me she was the manager. She still could not find my order and said the payment would be refunded tomorrow.
I asked why I had been sent to the drive-through when she had already checked my order. Instead of helping me resolve the problem, she became upset with me.I asked if she could help me place the order again, but she refused and did not offer a reasonable solution.
What makes this even more concerning is that I had a previous bad experience with this same employee. On another occasion, she became upset and yelled at me when I was simply trying to explain a request regarding my daughter’s breakfast order.
I understand that mistakes happen, but the way this situation was handled was unacceptable. A manager should help a customer resolve a problem, not become angry and refuse to help.
This Lincolnshire McDonald’s has been one of the worst McDonald’s experiences I have ever had.I have already contacted McDonald’s customer service by phone, and I am also submitting this written complaint because I believe this location needs to be investigated, particularly regarding customer service and staff training.
I have lost confidence in this restaurant and will not be returning. I sincerely hope McDonald’s takes this complaint seriously and takes appropriate action to improve the customer experience.