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McDonald's

3.4
(2,123 reviews)

Business Details

17810 S Torrence, Lansing, IL
60438, United States
(708) 474-2450
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
17810 S Torrence, Lansing, IL
60438, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 17810 S Torrence in Lansing, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
2,123 reviews
5 stars
731
4 stars
417
3 stars
399
2 stars
174
1 star
402
  • AA
    Abi
    6 days ago
    1.0
    This location sucks, McDonalds sucks. Drove through the drive through to get a $6 meal with a code they had in the mobile app. The drive through worker accepted it no issues, said accepted on my phone, but after placing my order and then waiting an extra 10 minutes to get to the first window the worker tells me that they're not accepting codes and then tries to make me pay double what the price shouldve been($12). Why didn't the drive through worker tell me that as I was ordering? Why can they pick and choose not to accept codes and scam their customers? Having to pay double the original price for a workers mistake is outrageous. This was the final straw after numerous awful experiences at this location, McDonalds has lost my business.
  • WE
    William Ellis
    Oct 2, 2026
    5.0
    Miguel was so nice and friendly. I'm coming here all the time. Thank you, Miguel and fast service
  • ZA
    Zübeyir Aksüzek
    Sep 30, 2026
    1.0
    It was a wrap that had been prepared at least two hours in advance, and it tasted terrible. It was awful; the iceberg lettuce had turned dark, and the crispy chicken had darkened too.
  • LG
    LUIS ENRIQUE GB
    Sep 23, 2026
    5.0
    Son las 4:10 pm del septiembre 23 de 2026, no se su nombre pero el manager de este lugar es la persona mas atenta, amable y profesional que he visto, soy trucker, visito muchos McDonald's en todo el pais. Nunca habia visto un buen trabajador de McDonald's como él, además de despachar órdenes con mucha amabilidad y comunicación dio una visita rápida por nuestras mesas, un simple "todo esta bien?", hizo todo el hambiente super agradable. Ojalá todos fueran como él. Profesionales, amables comunicativos, humildes. En verdad deseo que la compañía lo valore mucho.
  • ES
    Erica Sullivan
    Sep 22, 2026
    1.0
    ⭐ 1 STAR — HORRIBLE CUSTOMER SERVICE This was by far one of the WORST experiences I’ve ever had at a McDonald’s. The level of unprofessionalism and lack of attention to customers was ridiculous. The employees were laughing, playing around, and acting like they weren’t taking their jobs seriously. My order was messed up not once, not twice, but SIX TIMES! Six times! At that point, it felt like nobody cared enough to simply listen to what I was ordering. And let me be VERY clear: NO CHEESE MEANS NO CHEESE!!! It should not be that difficult to follow a simple order request. A manager eventually came over, and even after the manager got involved, my order was STILL given to me incorrectly. That was the final straw. What is the point of getting a manager involved if the problem still isn’t being corrected? The customer service at this location on Torrence in Lansing was absolutely unacceptable. Customers should not have to repeatedly explain the same order, especially after a manager becomes involved. I understand mistakes happen, but six times is excessive, and the attitude and lack of professionalism made the entire experience even worse. Management seriously needs to address the customer service and accountability at this location. People are spending their hard-earned money and deserve to receive what they actually ordered — without the attitude, games, and repeated mistakes. Absolutely horrible experience. I will not be returning to this location anytime soon

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Lansing, IL?

McDonald's in Lansing, IL is open 24 hours every day of the week.

Is there a drive-thru service available and what are its hours?

Yes, there is a drive-thru service available 24/7, open all day every day.

Brand Certified Facts from McDonald's

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Certified October 11, 2026Yext Knowledge Graph
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