AM
Aryan Mohanty
Jun 13, 2026
This place used to be amazing prior to the arrival of the new management acquiring the business from bankruptcy. The service was much faster, orders were always correct, and the quality of food was much better. Now, the service is much worse, orders continuously get messed up, quality of food is nowhere near as good, and the wait for your order is genuinely insane. As much as these current employees are genuinely trying, some of them work like they literally were never trained. The last time I came here with my mother, the cashier helping us literally did not know how to work the register, and he couldn't find the ice cream flavors we had ordered, charging us the wrong price for my Mom's order and then not even questioning it. Afterwards, while we waited for our orders, I noticed that people that had been waiting at the counter for their pick up orders were still waiting for their ice cream. I overheard them saying they'd been waiting for an hour and the servers would just go back to the kitchen and prepare a completely different order. I mean really, how is your service that bad now that several customers are sitting there angrily, confused as to what's taking so long to get one scoop of ice cream and put it in a cup? Then, when people would receive "their" orders, it would turn out the order they'd received is not even theirs, and when confronted with wrong orders, the staff would just stare on blankly, being completely unhelpful. This didn't even happen for just pick ups or one or two people, this happened for literally EVERYONE. I did not see a single order that wasn't messed up or completely mixed up. Not only that, but the quality of the food has critically deteriorated. I'm 20 now, and have been coming to this specific Oberweis since I was 4 years old. Until the new management acquired Oberweis in 2024, I could order something like a hot fudge sundae, and it would come with a decent amount of ice cream with a brownie on the bottom and ice cream on top of it with fudge drizzled all over it, so obviously, even with new management, you'd expect to get the same thing in your order now right? Well you'd be wrong. Now, you get a basically sweet cream cup with a cherry in it, as well as a cup of basically a milliliter of hot fudge, and no brownie, not to mention that the price also went up for what is now, seemingly, a worse quality sundae? I don't mean to come off as rude or angry. I mean I've been coming to this Oberweis since I was younger and until recently have never had any complaints, but how can you expect customers to not complain about such glaring issues? I really hope these problems improve the next time I come to this Oberweis, otherwise there's nothing stopping me from spending my money somewhere that could give me better service, better food, and a better customer experience overall, for a much better price