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Oberweis Ice Cream and Dairy Store

4.6
(987 reviews)

Business Details

684 S. Rand Road, Lake Zurich, IL
60047, United States
(847) 550-9000
https://www.oberweis.com/ice-cream-and-dairy-stores/Lake%20Zurich

About

Ice Cream ShopRestaurantDessert ShopOberweis Ice Cream and Dairy Store
A visit to any Oberweis Ice Cream & Dairy Store brings a little nostalgia and a lot of happiness. We bake our famous waffle cones every day, make our signature whipped cream from scratch and serve our super premium ice cream in traditional fountain glassware. We welcome everyone to relax with a friendly game of chess, checkers or other games while enjoying your favorite ice cream treat. Every location includes farm fresh Oberweis milk for sale in glass bottles in addition to an assortment of premium grocery items. You can even sign up for home delivery and we will deliver Oberweis goodness directly to you. Find our stores in Illinois, Indiana, Michigan and Missouri. Check home delivery availability on our website.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Oberweis Ice Cream and Dairy Store
684 S. Rand Road, Lake Zurich, IL
60047, United States

Hours

Monday11:00 AM - 10:00 PM
Tuesday11:00 AM - 10:00 PM
Wednesday11:00 AM - 10:00 PM
Thursday11:00 AM - 10:00 PM
Friday11:00 AM - 11:00 PM
Saturday11:00 AM - 11:00 PM
Sunday11:00 AM - 10:00 PM

Menu

5 menus · 386 items

Explore offerings from Oberweis Ice Cream and Dairy Store on 684 S. Rand Road in Lake Zurich, with popular sundaes, toppings, scoops & cones, and waffle bowls and cones available at this location.

OBERWEIS

42 items

Oberweis - Fluid

10 items

Oberweis - Fountain

103 items

Oberweis - Ice Cream Resale

37 items

Oberweis - Package/Resale

194 items

Reviews

4.6
987 reviews
5 stars
794
4 stars
105
3 stars
28
2 stars
20
1 star
40
  • DB
    Daansuren Batsukh
    Jun 29, 2026
    1.0
    During rush hour, there were only three people serving customers. We waited 15 minutes just to place our order, then another 30 minutes for the food to arrive. The order was also disappointing. It wasn't served in the beautiful glass bowls shown on the menu, and everythinf looked completely different from the menu photos. The presentation and overall experience did not match what was advertised.
  • MA
    Maritza Alvarado
    Jun 26, 2026
    1.0
    I've been there several times and never had such a horrible service experience as today. Both men on the drive-tru were very unprofessional and disrespectful.
  • NV
    Nicole Vettraino
    Jun 23, 2026
    2.0
    We waited 21 mins for 2 kids ice creams and a sundae when we dined in. There were 3 employees working hard but they seemed to neglect the inside versus the drive thru. Also, it cost $21 for that. Pretty ridiculous
  • AM
    Aryan Mohanty
    Jun 13, 2026
    1.0
    This place used to be amazing prior to the arrival of the new management acquiring the business from bankruptcy. The service was much faster, orders were always correct, and the quality of food was much better. Now, the service is much worse, orders continuously get messed up, quality of food is nowhere near as good, and the wait for your order is genuinely insane. As much as these current employees are genuinely trying, some of them work like they literally were never trained. The last time I came here with my mother, the cashier helping us literally did not know how to work the register, and he couldn't find the ice cream flavors we had ordered, charging us the wrong price for my Mom's order and then not even questioning it. Afterwards, while we waited for our orders, I noticed that people that had been waiting at the counter for their pick up orders were still waiting for their ice cream. I overheard them saying they'd been waiting for an hour and the servers would just go back to the kitchen and prepare a completely different order. I mean really, how is your service that bad now that several customers are sitting there angrily, confused as to what's taking so long to get one scoop of ice cream and put it in a cup? Then, when people would receive "their" orders, it would turn out the order they'd received is not even theirs, and when confronted with wrong orders, the staff would just stare on blankly, being completely unhelpful. This didn't even happen for just pick ups or one or two people, this happened for literally EVERYONE. I did not see a single order that wasn't messed up or completely mixed up. Not only that, but the quality of the food has critically deteriorated. I'm 20 now, and have been coming to this specific Oberweis since I was 4 years old. Until the new management acquired Oberweis in 2024, I could order something like a hot fudge sundae, and it would come with a decent amount of ice cream with a brownie on the bottom and ice cream on top of it with fudge drizzled all over it, so obviously, even with new management, you'd expect to get the same thing in your order now right? Well you'd be wrong. Now, you get a basically sweet cream cup with a cherry in it, as well as a cup of basically a milliliter of hot fudge, and no brownie, not to mention that the price also went up for what is now, seemingly, a worse quality sundae? I don't mean to come off as rude or angry. I mean I've been coming to this Oberweis since I was younger and until recently have never had any complaints, but how can you expect customers to not complain about such glaring issues? I really hope these problems improve the next time I come to this Oberweis, otherwise there's nothing stopping me from spending my money somewhere that could give me better service, better food, and a better customer experience overall, for a much better price
  • SS
    Scarlett Strezewski
    Jun 4, 2026
    1.0
    This ice cream trip was a flat out disappointment. we came here after school to celebrate summer hoping for a refreshing Ice cream trip but no, instead we payed for overpriced ice cream which not only that but the workers messed up our order 3 times. I asked for a chocolate waffle bowl with 2 scoops of cookie dough ice cream. They first put it in a cone instead and then once I returned it back they gave me two different flavors than I asked for. Another ice cream we ordered, we asked for a chocolate nut cone but instead we just got a regular. The workers were rushing around making the probability of our orders wrong much larger and they showed annoyance when we returned the ice cream even though this is their job. Very disappointing experience and we will not be coming back!

Frequently Asked Questions About Oberweis Ice Cream and Dairy Store

What types of pickup and delivery services does Oberweis Ice Cream and Dairy Store offer?

Oberweis offers in-store pickup, curbside pickup, delivery, and same-day delivery services.

What are the regular opening hours of Oberweis Ice Cream and Dairy Store?

The store is open Monday through Thursday from 11:00 AM to 9:00 PM, Friday and Saturday from 11:00 AM to 10:00 PM, and Sunday from 11:00 AM to 9:00 PM, except on specified dates with modified hours.

Brand Certified Facts from Oberweis Ice Cream and Dairy Store

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Certified July 05, 2026Yext Knowledge Graph
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