7 Brew Coffee

Reviews

• OL

  Ovid Liu

  4 days ago
  1.0
  On April 12, 2026 at about 1:40 PM, a Black Toyota Highlander Hybrid drove into the Seven Brew drive‑thru from the wrong direction and was allowed to cut ahead of at least ten cars that were patiently waiting in the correct line. I pointed this out to the staff and asked for a simple goodwill adjustment given the blatant unfairness. Their response was a dismissive “ah sorry,” with no attempt to address the situation, enforce basic order, or show any respect for the customers who followed the rules. This wasn’t a minor inconvenience — it was a clear breakdown in line management, customer service, and accountability. When a business allows rule‑breaking right in front of paying customers and then shrugs off the impact, it tells you exactly how seriously they take fairness and customer experience. Until Seven Brew acknowledges this and demonstrates that they actually value the people who wait their turn, I’ll be actively discouraging many people I know from supporting this location. Accountability has a price, and right now Seven Brew is signaling they’re not interested in paying it.
• TS

  Tyler Singer

  4 days ago
  5.0
  I went to 7Brew and met the sweetest little muffin, she told me her name is Callie. I got the fizz without energy and slurped the whole shebang right down! I was enamored, and my taste buds were tickled pink. I’m truly grateful for such a place to exist in my life. Will definitely be paying a little visit over again at some point, just to to visit my dear Callie once again! I’ll be sure to come with an empty stomach so I can be finely quenched next time! Thanks a bunch, and give my dear Callie a holler for me, if you can manage!
• AD

  Amy Darling

  May 6, 2026
  1.0
  Avoid the Lake Zurich stand - Double errors and terrible customer service I visited this 7 Brew for the first time/first time customer and it was a complete disappointment. I ordered a S'mores Milkshake and a Piña Colada smoothie (with added banana). The milkshake was made incorrectly—it looked wrong and tasted like pure cinnamon. I actually pulled around to the walk-up door and asked for a remake. They were nice enough to do it, but handed me the EXACT same incorrect drink a second time. On top of that, they completely forgot the banana in my mom's smoothie. When I emailed corporate to ask for a refund for the $16.74 I spent, they sent me a generic response telling me to "bring it back to the window," completely ignoring that I had already done that TWICE while I was there. They offered a "free drink" credit instead of a refund for my ruined order. Save your money and go elsewhere. They don't listen to orders and their customer support doesn't read emails.
• HG

  Hector Garcia

  Apr 28, 2026
  1.0
  Dear 7Brew Management, I am writing to share a recent experience at your location that left us very disappointed. Last night, my party and I visited your store, and unfortunately, we encountered several issues with the service. A staff member named Connor was responsible for taking our order. Instead of attending to us professionally, he refused to take our order because he was distracted, signaling us to go to another lane while he stated he would take longer with some high school girls he knew. Later, we observed him slacking off throughout the busy rush, hiding in the back room, and peeking out to check if Jamaya was handling other customers. When another car arrived behind us, Connor signaled them to come to his lane but then walked away again to hide in the back. After Jamaya took that order, Connor returned and again went to talk to the same high school girls. Jamaya was very polite and tried her best to manage the situation, but it was clear that Connor's behavior was unprofessional and disruptive to the service. We are disappointed by this experience and hope you will look into it to ensure better service in the future. Thank you for your attention to this matter.
• AS

  Antonia Stuller

  Apr 27, 2026
  1.0
  TL/DR: Shift lead was incredibly rude, unfairly refused service to my son without actually speaking to him for an incident that happened off property after another man exhibited road rage and blamed my son, possible racial bias on the part of the shift lead. I reported to the company, they never even responded. Go to Starbucks, Dunkin, any other coffee shop, but DO NOT go to 7Brew! We are new to the area and will be moving here in May. My son and his girlfriend had heard positive things about your company's coffee, so they decided to drive approximately 30 minutes to try it for the first time. Upon arrival they were immediately met with a confusing and disorganized traffic situation. There were two lines, which were not clearly managed, and the queue extended well beyond 7Brew's property onto a public frontage road. While waiting on the frontage road, my son proceeded in one of the lines. As the two lines began to merge, a driver in the adjacent line signaled for my son to proceed ahead in a zipper merge, which he did. At this point, they were still on public property--not on 7 Brew premises. Suddenly, an older man exited his vehicle, stood in front of my son's car, and began yelling at him that he had "cut" while physically blocking his path. Another individual accompanying this man then involved the 7 Brew shift lead on duty at the time. The shift lead left company property and came out onto the frontage road, where he joined the older man in blocking my son's vehicle, while allowing other cars to pass around them and disrupt the flow of traffic. Without speaking to my son or attempting to understand the situation, the shift lead accepted the other individual's version of events and immediately stated that he would refuse service to my son. My son attempted to get his attention (again, they were standing in front of his car) and explain what had occurred, but he was ignored. Hoping to resolve the misunderstanding, my son continued through the line and reached the service window. At that point, staff members ignored him completely. After he asked to be acknowledged, the shift lead rudely said, "We're not serving you." When my son requested to speak with a manager, the shift lead claimed he was the manager and again rudely told my son he would not be served. My son then left without being served. This situation is deeply troubling for several reasons. First, the incident in question occurred on a public roadway, not on company property, raising serious concerns about why the shift lead felt it appropriate to intervene at all--particularly in a way that obstructed traffic. Second, the shift lead made no effort to gather information, speak with all parties, or de-escalate the situation before refusing service. The decision appears to have been made based entirely on hearsay - the lead certainly wasn't anywhere near the zipper merge, but rather in the 7Brew building, and saw nothing of what happened. I would also be remiss not to mention that the individual who initiated the confrontation and the shift lead were both white, while my son is a person of color. Given how quickly the situation escalated and how my son was treated without any attempt at fairness or even acknowledgement, this raises troubling questions about potential bias.