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McDonald's

3.5
(1,078 reviews)

Business Details

743 Knox Hwy 10, Knoxville, IL
61448, United States
(309) 289-9351
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
743 Knox Hwy 10, Knoxville, IL
61448, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 12:00 AM
Saturday5:00 AM - 12:00 AM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 743 Knox Hwy 10 in Knoxville, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
1,078 reviews
5 stars
383
4 stars
255
3 stars
153
2 stars
93
1 star
176
  • OW
    Oh, Worm?
    1 day ago
    1.0
    Ordered curbside. Took over 20 minutes and me going inside to get my order. Couldn't pay me enough to eat here again.
  • TD
    Tim Draughon
    2 days ago
    1.0
    This lady was extremely rude gave an elderly man an attitude when he asked for his food on a tray since he was eating inside but she rolled her eyes saying "im not giving you a tray that's mornings job im not washing it that should have been done before I got here" She is literally putting every order in paper bags because she doesn't want to do HER JOB
  • MF
    Melissa Foulks
    Oct 29, 2026
    1.0
    I use to work at this McDonalds....i live over 2 hours away now...made it a point to stop at this McDonalds..went through the drive through and thought there was speaker issues....after saying hello intermittently for almost 3 minutes....the worker said "Hold on, we are kind of busy." Now, I know the training I recieved when I worked there, you click the headset button and say a phrase or whatever and acknowledge the customer is there....but for a minimum of 3 minutes she didnt say anything AT ALL until i told my spouse to pull to the window because maybe the person's headset battery died....but the snottiness in her voice was ridiculous.....and maybe "busy" is different from when I worked there, but there was barely any cars and the other line was moving super fast....more than 4 cars in the other line had already ordered. And moved excessively before she even acknowledged us. Idk if this is a training issue or a personal issue.
  • AP
    April Purcell
    Oct 26, 2026
    1.0
    ⭐ 1/5 I placed a mobile order through the app on my way to work specifically to save time. When I arrived, I waited in my car for approximately five minutes. There was hardly anyone in the drive-through, so I didn’t expect such a long wait. After waiting, I decided to go inside to check on my order. I stood at the counter for another five minutes without being acknowledged. The woman working the drive-through window glanced over at me several times but never said anything. When I finally asked if my mobile order was ready, her response was, “Don’t you see I’m busy!” I completely understand that employees get busy, but there is absolutely no excuse to speak to a customer that way. A simple “I’ll be with you in a moment” would have been perfectly acceptable. To make matters worse, they didn’t even have the peppermint mocha I had ordered through the app! Why is an item available to order and pay for if the location doesn’t actually have it? A gentleman eventually came out and apologized, which I do appreciate. However, by that point, I was already extremely frustrated and upset. I had walked away because I was now running late for work. At that point, I didn’t even want the food anymore. Waiting any longer would have only made me later. I ordered through the app for a reason! I was on my way to work and wanted to save time, not spend over ten minutes waiting, be spoken to disrespectfully, and then find out part of my order wasn’t even available. I understand that restaurants get busy, employees have stressful mornings, and things don’t always go as planned. However, basic communication and respect should never be too much to ask. What should have been a quick and convenient stop turned into an unnecessarily frustrating experience that made me late for work and left me without my breakfast. I appreciate the gentleman who apologized, but unfortunately, the overall experience was extremely disappointing.
  • NM
    Nathan McMullen
    Oct 20, 2026
    1.0
    Took 10 students into dine-in, took over 20 minutes to get food, one meal took over 36 minutes to get it to a student. After waiting in the front for 15 minutes trying to help my student, I was informed I was "yelling" at the manger after trying to get her attention. Very unorganized, low performance from employees, and lack of proper management along with led to this post. Food was still okay, but highly encourage Hardee's or Subway when you are at this location.

Brand Certified Facts from McDonald's

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Certified November 01, 2026Yext Knowledge Graph
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