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McDonald's

3.5
(2486 reviews)

Business Details

1515 West Jefferson Avenue, Joliet, IL
60435, United States
(815) 725-9651
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1515 West Jefferson Avenue, Joliet, IL
60435, United States

Hours

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Reviews

3.5
2,486 reviews
5 stars
954
4 stars
504
3 stars
398
2 stars
200
1 star
430
  • SF
    Sophia F
    May 11, 2026
    3.0
    manager in the morning is really kind and great at customer service, always has amazing energy. i usually come here every morning and drive thru gets backed up but moves generally quick. unfortunately, i was given attitude for asking a simple question by the order taker in lane 2. and another time during the evening, i was being rushed to finish my order and the order taker started counting down until i was done? the fact that it wasn’t a big order either, i just got confused for a moment and mixed an item up. very rude. still, a great establishment but some employees need to work on their customer service skills.
  • MM
    Maria
    May 2, 2026
    5.0
    McDonald’s is a reliable go-to when you want something quick, affordable, and consistently satisfying. No matter which location you visit, you pretty much know what to expect — fast service and familiar favorites done right. The food always hits the spot, whether you’re grabbing a classic burger, fries, or something from the breakfast menu. Everything is usually fresh and served hot, and the quality stays consistent, which is a big plus when you’re on the go. What really stands out is the convenience. The drive-thru is typically quick and efficient, and ordering is easy whether you’re inside, using the kiosks, or going through the app. It’s perfect for busy days when you need something fast without sacrificing taste. Overall, McDonald’s continues to deliver a dependable experience. It’s not about being fancy — it’s about good food, quick service, and consistency, and they do that very well.
  • YT
    Yuly Trujillo
    Apr 23, 2026
    5.0
    Love this place
  • MM
    Mia
    Mar 29, 2026
    1.0
    Don't go here they'll make you wait 5 to 10 minutes just for a cup of coffee
  • LM
    Lisa M.
    Mar 28, 2026
    1.0
    AVOID THIS LOCATION. this was genuinely the worst mcdonald’s location i’ve ever been to. i came here for drinks and had the simplest order ever. the employee (male) taking my order seemed distracted and had me and my partner repeating our order 3-4 times… for two drinks. we finally pull up to the window to pay and the cashier (also male) was distracted and goofing off as well. my partner asks about order, to confirm it’s the right thing, the cashier says yes and charges us. i then took the receipt to double check and we had the completely wrong order. the cashier walks away from the window, having my partner to honk from the car. cashier then came back and he yelled for the manager named Jonathan to come. we waited for him to arrive to the window for a few minutes. at this point, i was already irritated that i had to wait almost 10 minutes to get even past the first window, for TWO DRINKS. Jonathan then cuts me off to confirm the order, saying he needs to charge us even MORE. (mind you, we already paid for more than what we ordered). i was confused and said that made no sense and he rudely kept interrupting me. i furiously said that it shouldn’t have to take this long to get two drinks and explain that the employees shouldn’t be goofing off when taking a customers order. at this point he kept being rude so i asked for a refund. he then closed the window in our faces and started mumbling cuss words with the cashier. after he gave us our refund, i asked for his name (already knew it from the cashier blurting his name out multiple times) and he said that he doesn’t have to give it to us. this whole experience made me feel disrespected and disappointed, especially considering this manager simply did not care about how i felt and any sort of accountability for his staff goofing off. i’ve worked customer service for years and this is one thing that will have customers never return, as i certainly will be ignoring this location permanently. i hope this “manager” can get some proper training for communication and being able to apologize on behalf of other employees behavior.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1515 West Jefferson Avenue in Joliet?

McDonald's is open 24 hours a day, 7 days a week, including all holidays.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at this location offers drive-thru service 24/7, every day of the week.

Brand Certified Facts from McDonald's

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Certified May 17, 2026Yext Knowledge Graph
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