Chipotle Mexican Grill

Reviews

• AS

  A “BiRdMaNjR_630” S

  4 days ago
  5.0
  Great team!
• CG

  Charles Goodship

  Aug 20, 2026
  2.0
  Servers were all slightly rude, and very stingy with the food even if you pay for extra. Would recommend driving an extra 10 minutes.
• MH

  Mario H

  Jul 20, 2026
  1.0
  The service at this store is terrible, staff always with a face that you don't want to get back any time soon.
• MS

  mary smith

  Jul 9, 2026
  4.0
  Terrible quality steak. It was almost entirely tough fat with very little edible meat. I tried cutting it into smaller pieces and chewing it, but it was simply impossible to eat. The photo speaks for itself. Normally, I understand that mistakes happen in restaurants, and I wasn't planning on leaving a negative review. All I wanted was a refund for this one item out of the three meals we ordered, since the other two were perfectly fine. Unfortunately, trying to resolve the issue turned out to be even more frustrating than the meal itself. I went through the online reporting process, filled out all the required information, uploaded the details, and received nothing more than a generic "thank you" message. There was no indication that anyone would contact me or offer a refund. Since the website didn't help, I decided to call customer service instead. Getting through to a representative took much longer than it should have. After finally reaching someone, I explained the entire situation in detail. The representative listened but immediately told me that a refund wasn't possible. Instead of addressing my concern, they kept offering promotions and discounts. First, I was offered a buy-one-get-one-free deal. When I explained that I wasn't interested in another steak after this experience, they offered a free menu item instead. I had to repeat several times that I wasn't looking for coupons or promotional offers. I simply wanted my money back for the inedible meal that I had already paid for. The conversation went in circles for nearly ten minutes before they finally agreed to issue the $11 refund. At that point, it wasn't really about the money anymore. It was about how the company handled a legitimate customer complaint. A refund for an obviously defective product should not require so much effort. The entire process made me feel like the company was hoping I would simply give up. The customer service experience was disappointing from beginning to end. No one apologized in a meaningful way or acknowledged how frustrating the situation had been. I expected much better from a company of this size. Resolving a simple issue should have taken only a couple of minutes. Instead, it became an unnecessarily stressful experience. The restaurant needs to improve both its food quality and the way it handles customer complaints. Serving an inedible steak is one problem, but making customers fight for a basic refund is even worse. Good customer service means taking responsibility when mistakes happen. Unfortunately, that wasn't my experience here. Because of how this situation was handled, I have completely lost confidence in this company. I will not be returning, and I can't recommend this restaurant to others based on my experience.
• MM

  Matt

  Jul 8, 2026
  1.0
  Ordered a bowl online and paid for double meat. Not only was there not double meat, the portion they did give was comically small. This is a bad Chipotle location

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