Jewel-Osco

Reviews

• CM

  Christine Martin

  1 day ago
  5.0
  I checked out with Patsy, and she was very efficient and pleasant. She was so quick with scanning and bagging. She also put the bags into my cart. Considering, she didn't have a bagger to help her, I was very impressed!
• PP

  Pearl

  Aug 22, 2026
  1.0
  I was forced to check out with a cashier even though I wanted to check out myself. They did a terrible job on bagging the items putting ice cream with meat and the produce all over the place. With all different stuff, terrible, terrible, they need to learn how to bag. Also, their store smelled so bad, I don't know what was the smell, but it's was real bad. They need to start cleaning and maybe Trying out the rotten stuff in their store, including their employees, that don't know how to beg
• BA

  Beastmode Always angry

  Aug 19, 2026
  1.0
  If I’m looking for help and no one is at customer service and not one employee offers to help, but they see I walked up to the service desk and ignored it…. I typically leave and never return.
• KS

  Katrina Sheikh

  Aug 14, 2026
  1.0
  Last night I witnessed some of the worst customer service I’ve seen in a long time at this Jewel. A woman politely asked an employee for assistance as he was walking by. Instead of stopping to help or directing her to someone who could, he simply said, “I don’t work in this department. I can’t help you,” and continued walking. I understand that employees may not always work in the department where assistance is needed. However, basic customer service would be to acknowledge the customer, offer to find someone who can help, or at the very least point them in the right direction. Customers should not be made to feel like an inconvenience for asking a simple question. I hope management addresses this because this type of interaction reflects poorly on the store and the overall customer experience.
• DG

  Dora Garcia

  Aug 3, 2026
  1.0
  Gobsmacked, at the way I was spoken to yesterday but the men working in the front office. Not only did their body odor hit me like a freight train to the face. Not one of them wanted to help give me a rain check for a sold out item. As I brandishing my phone to the very rotund first man, showing him proof the items I was looking for were sold out. He told me "you have to go look on the shelves because the system is always right." Fine, as I paced back and forth down the aisle looking for my items, the gentleman whom told Jacob I was requesting assistance, walked with me around the store searching in different areas where my items might be to no avail. I mentioned to him that Jacob did not believe me the first time I requested rain check for the sold out items I was looking for and he walked me back to the front office to collect my rain checks. A different man with equally offensive body odor came stating loudly how he was already upset and over worked with little to no help. I glanced over to the gentleman helping me and say, "well, I'm definitely not going to be getting what I needed." I told him which items I needed rain checks for and he was complaining about how people come in wanting rain checks for 25 items. He then grabbed the sales paper and said, "WE reserve the right to deny the sale of any items and add limits to items that say no limits." While underlining the small print and then pull the sales paper away from me. He never allowed me to tell him the number of items I was looking to purchase that day. He told me, "I'm only writing you one rain check per item you are requesting." Then looks at the gentleman next to me and said, "unless you know her." The gentleman assisting me facetiously stated, he knew me. "Fine, then, I'll write the rain check out for three each." The whole experience left me upset and made me not want to spend a dime there. I was planning on picking up 26 items and 8 of those items were sold out. I ran to a different Jewel to pick up 44 items, instead which were in-stock. My money spends at locations with better atmospheres and friendlier staff members.

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