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McDonald's

3.5
(1,534 reviews)

Business Details

5022 N Harlem Ave, Harwood Heights, IL
60656, United States
(708) 867-8686
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5022 N Harlem Ave, Harwood Heights, IL
60656, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 5022 N Harlem Ave in Harwood Heights, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.5
1,534 reviews
5 stars
601
4 stars
321
3 stars
209
2 stars
107
1 star
296
  • OR
    o h l s o n y e r
    Oct 4, 2026
    1.0
    Found a long blonde hair literally in the middle of my chicken nugget. Disgusting.
  • EB
    E Barron
    Oct 3, 2026
    4.0
    Food was so-so, but service was fast and it's very clean.
  • KG
    kseniya g
    Sep 19, 2026
    1.0
    i have had many negative experiences at this location. none of the staff wear hairnets. my friend ordered fries and there was a long black hair in them. when we brought this to the attention of the manager, he accused my friend, who wears a hijab and has brown hair, of putting the hair in the fries. mind you, there was a girl with long black hair in a ponytail making the fries. another time, i ordered fries. as i was waiting for my order, i noticed that the fries were done cooking as the fry machine was going off. there were at least 3 people who could have taken the fries out, but no, they all stood there. when i received my order, my fries were burnt.
  • JV
    Janice Vargas
    Sep 13, 2026
    1.0
    Do not go here my son insisted on getting food here and it turned into a nightmare I’m 100% sure it was some sort of bug and that’s the leg fried into my sons fry . After demanding they fix this or a refund even if my son did eat it the customer service was horrible ended up being a heated argument with the managers being so aggressive and rude instead of trying to calm the situation . The manager said ok you can complain I don’t care and then the other manager saying well if your son gets sick document it do not come here they need to be fired
  • NA
    Neomark Alperto
    Sep 1, 2026
    1.0
    I am rating this location 1 star because I can't leave a review with 0 stars. We placed our order on the app. The app gave us a code. We went to the drive thru and told them the code. The lady said please pull up to the first window. That usually means they found my code and therefore I need to move forward. I arrive at the first window, the lady was telling me someone else's order. She asks me my code again which now she cannot find. She calls the manager over and the manager went to the window looking like he's about to start a fight. He asks for our code and proceeds to tell us it's not in the system. He then asks what address we had in our order. My wife asks what the address was of this location. He looked at us like we were scamming him. He tells us "No, you tell me what address you have." Very unprofessional. If this guy is the owner/operator, he need to lose his franchise. If he's just a night time manager, he needs to be fired or he needs to take some more training. We were fumbling over our phone to look for the code and he was acting like we were trying to scam him out of 25 dollars worth of food. By this time I was already mad and told my wife I'm leaving. We went to the McDonalds in Rosemont instead where our order was perfect as always. Lesson learned. Go to the McDonalds that you know best. McDonalds, you have see a lot of 1 star reviews for this location. Shame on you for not doing better. It seems the managers at this location needs a lot of training in customer service. Look into UP YOUR SERVICE. It may help. And no, I don't want to contact you to get vouchers for free food. I don't want gift certificates. Instead, do something about the issues we are writing in these reviews.

Frequently Asked Questions About McDonald's

What are the McDonald's operating hours for dine-in, delivery, and drive-through services?

McDonald's at 5022 N Harlem Ave in Harwood Heights, IL is open 24/7 every day of the week, including for dine-in, delivery, and drive-through services.

Does this McDonald's location offer delivery and contactless delivery options?

Yes, this McDonald's offers delivery, same-day delivery, and no-contact delivery services for customer convenience.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 11, 2026Yext Knowledge Graph
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