Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Have been coming to this McDonald’s for years and pass up two on my way here because 9/10 the food will be hot and fresh. The workers are kind as well.
HR
Hannah Reynolds
Apr 22, 2026
2.0
I’ve stopped by this location a few times on my way to work 🚗, but my recent experience really left a bad impression 😕. The older woman working the first drive-thru window in the morning came across as quite rude. When I couldn’t immediately locate my car, she reacted with attitude, even smacking her lips and speaking about me in Spanish, not realizing I could understand her 🗣️.
That kind of behavior felt disrespectful and unprofessional, and it definitely changed how I see this place. Customer service should make people feel comfortable, not judged or embarrassed. Because of this interaction, I don’t feel like coming back anymore ❌. If someone is unhappy in their role, it might be better for them to consider a different path instead of treating customers this way 🙏.
TG
Tatiana Gorman
Apr 8, 2026
1.0
This place literally Robs people!! Went for a sausage with cheese no egg meal and they charged me almost $12 when the range of price in whole Illinois is between $5 - $7. McDonald’s Corporation should pay attention to it.
KM
Katerinka Malinka
Mar 19, 2026
1.0
This is NOT a full fries - this is clearly underfilled.
I paid for a full size fries and received a box that isn’t even close to being full. Anyone can see that this is not what customers are paying for.
This is NOT the first time this happens at this location. It honestly feels like staff take advantage of customers who are in a rush and don’t have time to check their order.
I was picking up my order quickly (taxi waiting, low battery, child in the car), trusted the staff - and got this.
This is dishonest and unacceptable.
If you charge for a full portion - give a full portion.
I will not be coming back.
Update:
I was asked to submit this issue through another form, which feels unnecessary. I’ve already shared my experience here, including a photo.
The quality of the fries was unacceptable and clearly below standard. Situations like this should be handled without requiring extra steps from the customer.
I expect this to be addressed properly at the store level, without requiring any further action from me.
SA
Samuel Alvarez
Mar 17, 2026
1.0
I remember when you could go in and buy only the happy meal toy, and now they say they can't.
What are the McDonald's operating hours for dine-in, delivery, and drive-through services?
McDonald's at 5022 N Harlem Ave in Harwood Heights, IL is open 24/7 every day of the week, including for dine-in, delivery, and drive-through services.
Does this McDonald's location offer delivery and contactless delivery options?
Yes, this McDonald's offers delivery, same-day delivery, and no-contact delivery services for customer convenience.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Is there a drive-thru available at the McDonald's on N Harlem Ave?
Yes, this McDonald's location offers a drive-thru that is open 24 hours a day, every day.
Can I order food online or via a mobile app from this McDonald's?
You can order via the McDonald's app available on Apple App Store and Google Play, or through the online order link provided for easy pickup or delivery.
What types of services does this McDonald's location offer to customers?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi access.
What nearby restaurants can I visit before or after dining at McDonald's?
Nearby you can find Taco Bell for Mexican cuisine, Nottoli Italian Foods for Italian delicacies, and Sarpino's Pizzeria for pizza lovers.
Are there nearby places where I can relax or socialize near McDonald's?
Yes, Prince Hookah Lounge offers a hookah bar and lounge atmosphere, and Barrel House Kitchen & Tap is a local bar and American restaurant for socializing nearby.
If I'm coming to McDonald's, what other amenities or shops might I find nearby?
You can visit Mattress Firm for furniture needs, The W Salon or Supercuts for hair care, or DaValle Jewelers for jewelry shopping, all located close to McDonald's.
How does McDonald's position itself in terms of menu variety and quality?
McDonald's serves a variety of menu options made with quality ingredients to millions of customers every day, operating 95% of its U.S. restaurants through independent business owners.
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