Portillo's Gurnee

Reviews

• YH

  YOLANDA HARRIS

  3 days ago
  2.0
  I really don’t posting this review, but for the fourth time spending $35+ dollars on staple foods items and each time something goes wrong with the order is just a major no! We ordered a beef xtra dipped with peppers and juice on the side . I received the driest beef without any peppers and not even juice on the side. I ordered a char dog , that was beyond charred and inedible for my toddler. There seems to be either a staffing issue or a lack of attention to quality issue or combination of both. Whatever the issue is, I work too hard patronize an establishment that doesn’t care about the quality of the product that is being purchased and consumed by loyal customers.
• JP

  james porter

  May 9, 2026
  5.0
  Food is amazing! What they do with hot dogs and sausages is mind blowing. Chocolate cake shake!!! Was able to see the staff handle a serious rush in a completely professionally manner!
• LL

  Larry Lauder

  May 8, 2026
  5.0
  Been a couple years but still very good. Ordered the number 2 which comes with two Chicago dogs, fries, drink. Place was busy but they got people moving and getting food done . Also clean and well staffed. Food came out fast and hot. Hopefully we can have another feast before we fly back to Canada. 🇨🇦 wish we had Portillos.
• DD

  Donald Duncan

  May 2, 2026
  5.0
  Visiting from out of town and stopped in on a Friday night after a movie. Ordered the spicy Italian beef sandwich along with fries and it was fantastic! Great flavors, and a big sandwich! You have the option of ordering at a kiosk or at the counter. The restaurant was clean and the service at the counter was great. The inside design was nice ! The price for 2 people to eat including 2 beers was approx $60. Comparing this to a dinner cost on the west coast it was good value for the money.
• EV

  Elizabeth Vladu

  Apr 25, 2026
  5.0
  The team here is so great! Especially the guys that were here. I walked in and I asked the manager if anybody there knew anything about cars because my car had just died in the parking lot and I needed a jump. The manager literally turned around and said “hey who’s got jumper cables” and like a dozen guys were like “I think I do! I can help!” And I’m so grateful for you guys because I don’t have friends and family out here. That made me feel so welcomed and cared about and this Portillo‘s is now officially my favorite place to come to. Special shout out to Joseph for pulling up his car and giving me a jump and letting me know that it could also be my alternator and not my battery and thank you to all of the guys that raised their hands and offered to help and the guys that came outside to see if there was anything they could do. You guys are so great and I’m so glad that my car died somewhere where employees truly care about their customers and just about people in general. I wish there was some kind of award I could nominate you guys for. I am forever grateful! Portillo’s, you should be very proud of these employees at this location! Stellar customer service!!!

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