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Portillo's Gurnee

4.2
(6,748 reviews)

Business Details

6102 W Grand Avenue, Gurnee, IL
60031, United States
(847) 264-5060

About

Fast Food RestaurantHot Dog RestaurantSandwich RestaurantTake Out RestaurantRestaurantPortillo's Hot Dogs
Welcome to Portillo’s at 6102 W Grand Avenue! Dive into the authentic taste of Chicago Street food at our 30s Prohibition themed restaurant, just 0.2 miles, 2.7 miles from Gurnee Mills, Six Flags Great America. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsNot available

Location

Portillo's Gurnee
6102 W Grand Avenue, Gurnee, IL
60031, United States

Hours

Monday10:00 AM - 11:30 PM
Tuesday10:00 AM - 11:30 PM
Wednesday10:00 AM - 11:30 PM
Thursday10:00 AM - 11:30 PM
Friday10:00 AM - 12:00 AM
Saturday10:00 AM - 12:00 AM
Sunday10:00 AM - 11:30 PM

Menu

1 menu · 100 items

Explore offerings from Portillo's Gurnee on 6102 W Grand Avenue in Gurnee, with popular famous five meals, hot dogs, italian beef & sausage, and char-broiled burgers available at this location.

Menu

100 items

Reviews

4.2
6,748 reviews
5 stars
4,153
4 stars
1,252
3 stars
516
2 stars
286
1 star
541
  • IT
    Iam “TheTraveler” TheTraveler
    4 days ago
    5.0
    Forgot his name when i remembered to do this review for description purposes a tall African-American man who Services the tables. Super friendly, very polite and he notices the smallest thing on the floor that needs to be picked up. On a particular visit about a month or so back I had him take me to a manager and stating that I own establishments, restaurants bars and hotels in multiple countries. I know good customer service for a lack thereof when I see it. I told the manager his service goes above and beyond. Additionally he was moving twice as fast as any other employee under that roof. I encourage management to put him in a training or leadership position mentioning that if I return and he's not I'll know management is failing.
  • PH
    Patrick Henning
    Sep 4, 2026
    1.0
    I love portillos however I ordered my food 4:13 estimated delivery for 5:03 reasonable, it says currently cause k don’t have my food that it will arrive at 5:50 what is the point of delivery??? This is nuts not ok.
  • RE
    Randy Estiller
    Aug 30, 2026
    2.0
    I SWEAR this is the worst Portillos you could ever visit. 2 stars just because I keep coming back for the food, but I dread the kitchen. They were lagging on my salad and when it finally arrived they just had it sideways in a bag. At least pretend to care. Even one of the customers before me complained of the soft fries. Mine were soggy too because of the wait. Dirty tables in the main dining area, utensil/condiment stand ran down. Cashiers ok, announcer ok, just please get that kitchen straightened up.
  • PP
    pet pix
    Aug 22, 2026
    3.0
    I order Chopped salad, whenever we go to Portillos, Gurnee. It's kind of like tossing a dice as to what will be in the salad each time, or how much salad you actually get. Right now I am having a chopped salad, that is completely missing blue cheese, and it barely fills the bottom bowl. Last time most of the salad was purple cabbage, and very little chicken. It's never the same. I've been to other locations, and you wouldn't think the salad is the same as what I get here, in Gurnee. The freshness, contents, and quantity of the salad are sub par, in Gurnee, compared to other Portillos locations I've been to.
  • JM
    Joe Milwaukee
    Aug 17, 2026
    3.0
    I never thought I would be leaving a negative review for Portillo’s, but here we go. I went to Portillo’s with my family for dinner, and we all got salads. Simple enough, right? However, after watching all the people who had ordered after us get their food, it became pretty obvious they had forgotten our order. That was confirmed when the counter manager yelled, “Where are these salads?” and the worker replied that he had forgotten them. I relayed this to my mom, who, being a mom, had to get to the bottom of the matter and asked in the politest of mom ways, “Where are our salads?” To my horror and surprise, the counter manager told her quite rudely that she would get her salads and to go back and wait because she hadn’t been waiting that long. There’s no excuse for being disrespectful, much less to a mother and grandmother out to dinner with her family.

Frequently Asked Questions About Portillo's Gurnee

What are the operating hours for the drive-through at Portillo's Gurnee?

The drive-through at Portillo's Gurnee is open from 10:00 AM to 11:30 PM Monday through Thursday and Sunday, and until midnight on Fridays and Saturdays.

Where is Portillo's Gurnee located?

Portillo's Gurnee is located at 6102 W Grand Avenue, Gurnee, IL 60031, USA.

Brand Certified Facts from Portillo's Gurnee

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Certified September 06, 2026Yext Knowledge Graph
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