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McDonald's

3.8
(1,605 reviews)

Business Details

5555 Grand Ave, Gurnee, IL
60031, United States
(847) 336-8865
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5555 Grand Ave, Gurnee, IL
60031, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 5555 Grand Ave in Gurnee, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.8
1,605 reviews
5 stars
693
4 stars
371
3 stars
251
2 stars
107
1 star
183
  • RC
    Renee Callaghan
    Oct 4, 2026
    1.0
    Food is typical McDonald's the problem is the workers. They dont care that kids run around barefoot in the playplace, even when i tell them about it. there's a black female manager who tries to charge for extra ketchup and refuses to let u exchange duplicate happy meal toys for the kids! Go to a different McDonald's cuz this one sucks.
  • HV
    Hayley Versteeg
    Sep 23, 2026
    5.0
    wanted to take a moment to acknowledge the gentleman with the long hair who works the drive-through. I wish I knew his name! I have a little boy and we frequent this location more than I’d like to admit. He is always consistently polite, friendly and welcoming. It’s honestly such a breath of fresh air and never goes unnoticed. I really hope he gets some well-deserved recognition for his efforts! The 5 stars go to him :)
  • SO
    Sherri Overbey
    Sep 21, 2026
    1.0
    Ordered a McDouble, no pickles. When I got to the window to pay, I did ask them to not include cheese. It was after I ordered, so I know the young woman went in the back to personally ask to make sure there was no cheese. Thank You! Issue: sandwich was cold, no ketchup or mustard. Worse yet, what’s up with the one tiny burger with the normal small burger? So terribly dry that I couldn’t swallow it. I called. The manager wanted me to drive the 10 miles back, so I could show her the sandwich. (Made me feel like I was lying. ). That was the only way she would replace this. Only then, would she replace it So, driving 20 miles roundtrip, bringing the sandwich back, it’s crazy. I asked if she could just get take my name and provide a credit for my next order. Nope. She had to “see” the burger. I had to prove it. Smh. Again, 20 city miles, at least an hour of my time. Seriously? IM NOT LOVING IT! Completely an unacceptable resolution, for me as a customer. Their part in assisting a customer: * No options, but to drive and waste precious time. *WORST PART? NO APOLOGY Won’t ever be back. McDonald’s, was your $2.50 sandwich worth losing a customer? Btw, a soda there, costs less than the sandwich. Thanks McDonalds, for not standing up for the customers Extremely disappointed in how this was handled by management.
  • AT
    alex t
    Sep 8, 2026
    2.0
    Food getting worse, prices going up,less things for kids to do. Enshittification
  • PP
    Pamela Penman
    Sep 7, 2026
    1.0
    Horrible experience. I know they get busy at times but ignoring a paying customer in the drive thru from the beginning at the order screen to totally disappearing at the window when i to pay. I eventually moved up and tried to explain i hadn't paid yet and before i told get out the reasoning the girl stopped me and tried handing me drinks i didn't order. When i told her and tried to explain again she got short with me and my husband and yelled at us that we should have waited longer. She took my card charged me for my order then asked what we ordered with an attitude then shoved a bag at us and told us to keep it all. We got our order but they obviously just threw they food in the bag stuff as it was dumped fries nugget all loose. We were the ones saying thank you. She slammed the door. Her attitude was gross and offensive. It wasnt our fault about the girl not being at the window we waited over 2 minutes at the window. Why get upset over it that you had to do her job then charge me correctly for my order then ask m e what I order plus hand me the wrong drinks.didnt realize til after we pulled away. Root beer and a coke we ended up with a regular ice tea and a diet coke. 😡

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 5555 Grand Ave, Gurnee, IL?

Delivery is available Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday and Saturday from 5:00 AM to midnight.

When is the drive-thru open at this McDonald's location?

The drive-thru is open Monday to Friday from 5:00 AM to 11:00 PM, Saturday from 5:00 AM to 1:00 AM, and Sunday from 5:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 11, 2026Yext Knowledge Graph
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