Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
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Yesterday I went through the drive through and had an unpleasant experience. One of the employees there was very rude and immature. I ordered a milkshake and one other drink. The milkshake was handed to me half filled with whipped cream and the rest had the shake in it. Size L. Once I noticed I let the employee know but she then snatches it out of my hand and tossed it no words just plain rude. I guess they were having issues with the machine maybe cleaned it early and she was upset that it needed to be remade. Idk. When she came back to the window with my shake I let her know that her snatching was rude and she then starts trying to go back and fourth with me…. Listen I’m not even confrontational but her attitude was terrible. She ends up saying that “she hopes I get the night I deserve” and slams the window. Whatever that means. I will not be returning. I was a regular and have never had any issues until last night. I did happen to snap a pic of the employee not even properly dressed for work. Apparently her name is Yuri and Zuri. Hopefully some higher up will address this properly.
KC
Kihwan Choi
May 1, 2026
1.0
I placed a delivery order, and the pancakes arrived already packaged. The paper bag was also sealed with tape, so the issue was not likely caused during delivery.
There was a hair found specifically between the second and third layer of the pancakes. Because of where it was located, it clearly was not something that fell on top while eating, but rather seems to have been inside the packaging or during preparation.
This was very disappointing given the expectation of basic food hygiene, especially with sealed packaging.
SM
Sandra Martinez
Apr 28, 2026
2.0
04/28/26 @ 8pm, used the kiosks to place our order, NO issues with the food. Management attitude was horrible, unapologetica and could not take and honest criticism.
AS
Ammar Shigri
Apr 22, 2026
5.0
Clean, fresh food. Loved the service and not noisy z
What are the delivery hours for McDonald's at 5555 Grand Ave, Gurnee, IL?
Delivery is available Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday and Saturday from 5:00 AM to midnight.
When is the drive-thru open at this McDonald's location?
The drive-thru is open Monday to Friday from 5:00 AM to 11:00 PM, Saturday from 5:00 AM to 1:00 AM, and Sunday from 5:00 AM to 11:00 PM.
What services does this McDonald's location offer for ordering and pickup?
They offer curbside pickup, delivery, same-day delivery, and no-contact delivery options.
What payment methods are accepted at McDonald's in Gurnee, IL?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru service?
Yes, this location has a drive-thru available.
Where can I find the menu for this McDonald's?
You can view the full menu online at https://www.mcdonalds.com/us/en-us/full-menu.html
Is there a mobile app to order from McDonald's at this location?
Yes, you can order using the McDonald's app available on Apple App Store and Google Play Store.
What nearby dining options are close to McDonald's at 5555 Grand Ave?
Nearby dining options include Laredo Taco Company, Olive Garden, Oberweis Ice Cream and Dairy Store, Timothy O’Toole’s Pub, and Toppers Pizza.
Are there convenient places to refuel or shop near this McDonald's?
Yes, Speedway gas station and convenience store is nearby, which is convenient for refueling or grabbing quick items.
What nearby hotels are available for visitors near McDonald's in Gurnee, IL?
Visitors can stay at nearby hotels such as Hampton Inn Chicago/Gurnee and Grand Hotel & Suites.
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