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McDonald's

3.8
(1,586 reviews)

Business Details

5555 Grand Ave, Gurnee, IL
60031, United States
(847) 336-8865
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5555 Grand Ave, Gurnee, IL
60031, United States

Hours

Monday5:00 AM - 11:00 PM
Tuesday5:00 AM - 11:00 PM
Wednesday5:00 AM - 11:00 PM
Thursday5:00 AM - 11:00 PM
Friday5:00 AM - 11:00 PM
Saturday5:00 AM - 10:00 PM
Sunday5:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 5555 Grand Ave in Gurnee, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.8
1,586 reviews
5 stars
684
4 stars
365
3 stars
250
2 stars
105
1 star
182
  • AE
    Alex Enoch
    4 days ago
    5.0
    This ine has awesome playback for kids. Really big compared to most. Kids love it. Food is mcds. . Service was ok.
  • JW
    James Wong
    Jun 28, 2026
    1.0
    I am writing this to express my extreme disappointment with my visit to this location on June 28 at 7:00 pm. The experience was honestly shocking. Not only was the service incredibly slow, but the restaurant itself was in a disgusting state, with trash overflowing from bins and scattered all over the tables and floors. When I attempted to address the excessive wait and the condition of the dining area with the staff, the employees were not only dismissive but became openly hostile and rude, eventually resorting to unprofessional gestures like flicking us off. This is completely unacceptable behavior for any business, let alone a place serving food. I will not be returning to this location and strongly suggest that management takes immediate action regarding both the hygiene of the restaurant and the conduct of their staff."
  • FA
    Fong Aiden
    Jun 28, 2026
    1.0
    I’m writing to share my disappointment with my visit to this location on June 28 around 7:00 pm. Unfortunately, the experience was significantly below expectations. I waited an unusually long time to receive my order, and there seemed to be a total lack of urgency from the team. When I tried to politely inquire about the delay, the staff members I spoke with were dismissive and rude, which made an already frustrating wait even worse. I’ve had 10000 times better experiences at other stores , but the poor service and unprofessional attitude I encountered tonight were unacceptable. I hope management addresses these issues, as I will recommend not come to this location."
  • JT
    J Ta
    Jun 28, 2026
    1.0
    EVERYONE LISTEN UP!! NEVER. NEVER HAVE I ENDURED SUCH RUDE AND IGNORANT SERVICE. This sounds like a stretch but i guarantee that you will side with me. I walked in and the trash was overflowing, the drink bar had soda spilled all over and trash scattered, and none of the tables were clean. I finally got my food and realized that my big mac had 2 buns on top of eachother without anything in between. I took it up and the employee took it from me. after waiting about 10 minutes, i finally got my burger back and it was the same burger rearranged and done sloppily. When i asked the manager, who knew about the situation, they plainly rolled their eyes and asked “what’s wrong with it”. When I explained, they simply refused to redo it. at this point, i was tired and my kids were hungrily waiting in the car so I asked for the manager’s name which they said “we’re not allowed to give that information out” which is a bunch of BS. Overall, this location was extremely disappointing even for a McDonald’s.
  • TD
    Timothy Dempski
    Jun 5, 2026
    1.0
    Visited for daughter's last day of school treat, just because it's a bigger play area. This is also my hometown McDonalds, I grew up down the street. Sad to report this experience. First, I Used the mobile app to order, and put in table number. So I can sit and watch my kids play. After waiting over 15 min for food, I went and checked in. The guy there said they don't do table service during summer months and there was a sign on the door. They didn't even offer to remake the food as it was sitting for a while and it was cold. As I was leaving, there was no sign on the door. There was no empathy or and sorry for the inconvenience, just an attitude as if it was my fault for not noticing a sign. Second issue, poop all over the bathroom floor according to my wife. In the ladies room. She said it looked like someone had an issue and stepped in it and walked all over the bathroom. Which means they traveled within the restaurant, super gross.

Frequently Asked Questions About McDonald's

What are the delivery hours for McDonald's at 5555 Grand Ave, Gurnee, IL?

Delivery is available Monday to Thursday and Sunday from 5:00 AM to 11:00 PM, and Friday and Saturday from 5:00 AM to midnight.

When is the drive-thru open at this McDonald's location?

The drive-thru is open Monday to Friday from 5:00 AM to 11:00 PM, Saturday from 5:00 AM to 1:00 AM, and Sunday from 5:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified July 05, 2026Yext Knowledge Graph
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