Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Granite City Subway® Restaurant at 379 West Pontoon Road brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
I placed an online order via the website, when I went into the location I asked where do I got for online order pickup, the lady said she had no orders. I said I have my confirmation email right here. Now I notice your website changed my pickup time to after 5pm so I did ask about that and she said it doesn’t matter what time the order is for it will automatically show in her system. So she again said she had no orders. I confirmed it was for the right location as well. I ended up ordering a new sandwich and filling out the contact form online to be contacted. NO ONE ever reached out to me not a phone call, no emails. Complete silence. Very inexcusable behavior. Staff both of them were very rude to me.
LZ
Lars Z52
Feb 9, 2026
1.0
you took my money for a location that does not exist anymore. I want my $24.25 back.
SW
Steve Ward
Dec 17, 2025
1.0
Worst customer service?I've ever gotten plus the food is old and rotting.Don't eat here if you want to stay healthy
AM
Angela Mendoza
Dec 2, 2025
1.0
I don't recommended, to no one this place. I got a 6" sandwich, they just put 3 spinach leaves, 4 pieces of olives, 4 pieces of jalapeños,and the bread was stale, dry, and tasteless it was horrible!
JS
jourdan singleton
Jun 21, 2021
1.0
I am an hourly manager in the store this is in. The little girls working here are beyond unprofessional can't read or follow simple directions. No one can process a refund when they fail at making a sandwich. Poor attitude customer service. Overall garbage location.
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