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Brand Certified

Arby's

4.1
(776 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • LunchAvailable

Location

Arby's
3501 Nameoki Rd, Granite City, IL
62040, United States

Hours

Monday9:30 AM - 11:00 PM
Tuesday9:30 AM - 11:00 PM
Wednesday9:30 AM - 11:00 PM
Thursday9:30 AM - 11:00 PM
Friday9:30 AM - 11:00 PM
Saturday9:30 AM - 11:00 PM
Sunday9:30 AM - 11:00 PM

Reviews

4.1
776 reviews
5 stars
386
4 stars
214
3 stars
99
2 stars
30
1 star
47
  • SP
    Sean Patterson
    Jun 7, 2026
    1.0
    Stood at the counter for five minutes, employees were hiding over by the drive thru window playing on their phones and talking. Completely disrespectful.
  • SH
    sarah hicks
    Jun 2, 2026
    1.0
    EVERYTIME I go there they are out of whatever item they are advertising.
  • RB
    Rory Bryant
    May 22, 2026
    1.0
    Absolutely unacceptable experience at Arby’s today. My total came to $6.32. I initially handed the cashier $10, then immediately added .32 so the total cash given was $10.32. Basic math says my change should have been $4.00. Instead, they only handed me $3.25. When I politely pointed out the mistake, I was told they would need to get a manager. After disappearing for a moment, they came back and actually said, “Is it really a big deal? It’s only a dollar.” Yes, it is a big deal. It’s not about the amount — it’s about honesty, customer service, and basic respect. If a business shorts customers on change and then dismisses concerns instead of correcting the mistake, that’s a serious problem. What made it even worse was that my food was already sitting there getting cold while they avoided resolving the issue. In the end, nobody fixed the mistake, nobody got the manager, and I left extremely disappointed. Terrible customer service and completely unprofessional handling of a simple issue that should have taken 10 seconds to correct.
  • CT
    Chiara Tikac
    May 21, 2026
    4.0
    I pulled into the drive-thru at this Arby's location for a quick, hearty meal while out on the highway. The service was impressively fast, and the employee taking my order was incredibly cheerful and polite. I ordered the classic roast beef sandwich and a side of curly fries, and both arrived hot and fresh the beef was sliced thin and piled high, and the fries had that perfect, seasoned crunch. The only slight drawback was that they forgot to toss a few extra Arby's sauce packets into the bag, but the food itself was spot on for a quick and satisfying roadside lunch.
  • DD
    david dewitt
    May 3, 2026
    3.0
    Food is normally good. But wait time sucks. They need more workers

Brand Certified Facts from Arby's

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Certified July 05, 2026Yext Knowledge Graph
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