Jimmy John's

Reviews

• WB

  Warren B

  Apr 28, 2026
  3.0
  My major complaint is that the last time I bought at sandwich there, I was greeted with a "tip" screen when paying, before the sandwich was even made. Tips are for servers who take your order, bring your food to your table, refill your drinks as necessary and check on you during the meal to make sure everything is right. A "tip" that is requested at the time of ordering isn't a "tip", it's a surcharge. If an owner wants to pay his employees more for whatever reason, presumably because they are doing a good job that deserves more pay, so be it. If they need to raise prices in order to pay these raises, so be it. But don't have a "tip" screen at the time of placing an order. It's intimidating and insulting, and one has to wonder whether or not their sandwich will be spit on or otherwise contaminated if "no tip" is chosen. I'm so sick of the new tipping culture that I have chosen to boycott all stores that have "tipping" screens. I ENCOURAGE EVERYONE TO PARTICIPATE in this denial of unfair surcharges, and reward those who have either eliminated them or don't have them to begin with.
• KB

  Keith Burton

  Apr 25, 2026
  2.0
  This afternoon, the Jimmy John’s app failed to process my order three separate times. Unfortunately, this is not the first time I’ve experienced problems with the app—it has become unreliable enough that I no longer trust it. As a result, I went to this store in the Commons to place my order in person. Even then, the experience continued to deteriorate. I ordered two Bacon Chicken Ranch sandwiches as combos, but the employee initially entered only one and had to be corrected. I was then told the sandwiches could not be toasted because the toaster was broken. While I accepted that, the situation became more frustrating when I attempted to use a free sandwich reward tied to my membership. I was told I could not apply the reward because the sandwich was “toasted”—despite the fact that the store was unable to toast it due to broken equipment. I questioned this, as the logic simply didn’t make sense, but the employee refused to make any accommodation or escalate the issue. At that point, I gave up and paid full price. Between the repeated app failures, incorrect order entry, broken equipment, and inflexible response to a reasonable request, this was a very disappointing experience. It reflects poorly on both JJ’s systems and in-store training. I will not be returning to this location.
• EK

  emma kitley

  Apr 18, 2026
  5.0
  my food is so good and the employees here are so nice. i love all of the posters
• BB

  Bree

  Apr 18, 2026
  1.0
  The guy driving the tan car, glasses, and potentially tallish - honking and then glaring out of your window as you passed us as we were going the appropriate speed in the Geneva parking lot getting into the turn lane - chill out. (Or maybe you were mad we didn't cut people off at the stop sign by the closed down crate and Barrel) - We did nothing wrong, we get you gotta go somewhere, but that was insanely rude - especially in a branded car. Big thumbs down.
• NC

  Nicki Chisholm

  Mar 28, 2026
  2.0
  The staff was unfriendly, and the music was so loud that it made it difficult to hear and place an order accurately. Unfortunately, my order was made incorrectly, likely due to the noise level. When I tried to have it corrected, the staff seemed unwilling to resolve the issue. Additionally, the lettuce on the unwich was wilted. Overall, this was a disappointing experience, and I would not return.