Jimmy John's

Reviews

• LR

  L Robinson

  Apr 27, 2026
  1.0
  We live rather close to the Frankfort location but will drive out to New Lenox for better service. Went in yesterday a few minutes after opening to grab two simple orders: giant plain slim #1 WITH cheese and one without. I ended up discovering I had a plain slim with cheese with maybe 4 slices of ham in the giant. Then the second sandwich was TURKEY - which neither of my kids will eat. Unfortunately we did not have time to go back so I wasted money for a giant that no one could eat (I am celiac). The turkey sandwich also had barely any meat in it. The guy behind the counter stared at me as if I was rude to come in a few minutes after opening while his coworker took over the phone orders. I went this morning to New Lenox - same sandwiches, online ordered this time, and for exactly what I wanted with sandwiches properly and fully made. Zero issues. I've had several issues with incorrect orders at the Frankfort location - not to mention the slowest service almost every time. I'm two minutes from Frankfort and ten from new Lenox. I'll drive the extra 8 minutes for reliability and service.
• RP

  Richard Pitlock

  Apr 20, 2026
  5.0
  The employees made the visit great. Sandwich was drenched in mayo other than that good
• EM

  Ethan Marshall

  Apr 10, 2026
  1.0
  Messed up all four of my sandwiches, and I was charged for everything that was missing or wrongly added.
• LB

  Lauren Burns

  Feb 1, 2026
  1.0
  They get the order wrong every single time..The beach club never has the avocado spread and once they even forgot to put the MEAT in two of the sandwiches. This last time there was HAIR in my daughter’s sandwich. I always use this location since it’s closest but I will not be coming back..there are plenty more in the area.
• TT

  T

  Jan 30, 2026
  1.0
  Waited 45 minutes for my order to be sitting by the front door without any notification and then when I was eating my last bite there was a long brown hair (I have a pixie cut)🤮 I have ordered here before without complaints but this time around is so uncalled for very disappointing