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Oberweis Ice Cream and Dairy Store

4.3
(1,080 reviews)

Business Details

400 South Randall Road, Elgin, IL
60123, United States
(847) 697-5970
https://www.oberweis.com/ice-cream-and-dairy-stores/Elgin

About

Ice Cream ShopRestaurantDessert ShopOberweis Ice Cream and Dairy Store
A visit to any Oberweis Ice Cream & Dairy Store brings a little nostalgia and a lot of happiness. We bake our famous waffle cones every day, make our signature whipped cream from scratch and serve our super premium ice cream in traditional fountain glassware. We welcome everyone to relax with a friendly game of chess, checkers or other games while enjoying your favorite ice cream treat. Every location includes farm fresh Oberweis milk for sale in glass bottles in addition to an assortment of premium grocery items. You can even sign up for home delivery and we will deliver Oberweis goodness directly to you. Find our stores in Illinois, Indiana, Michigan and Missouri. Check home delivery availability on our website.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Oberweis Ice Cream and Dairy Store
400 South Randall Road, Elgin, IL
60123, United States

Hours

Monday11:00 AM - 10:00 PM
Tuesday11:00 AM - 10:00 PM
Wednesday11:00 AM - 10:00 PM
Thursday11:00 AM - 10:00 PM
Friday11:00 AM - 11:00 PM
Saturday11:00 AM - 11:00 PM
Sunday11:00 AM - 10:00 PM

Menu

5 menus · 348 items

Explore offerings from Oberweis Ice Cream and Dairy Store on 400 South Randall Road in Elgin, with popular sundaes, toppings, scoops & cones, and waffle bowls and cones available at this location.

OBERWEIS

42 items

Oberweis - Fluid

10 items

Oberweis - Fountain

65 items

Oberweis - Ice Cream Resale

37 items

Oberweis - Package/Resale

194 items

Reviews

4.3
1,080 reviews
5 stars
767
4 stars
118
3 stars
57
2 stars
44
1 star
94
  • LF
    Luis Flores
    Jun 17, 2026
    3.0
    This location has always been one of my favorites because of the friendly staff and great customer service. My family and I were driving from Palatine last night and decided not to stop at any other location because we always enjoy coming here. We arrived around 9:30 PM to order milkshakes. When I pulled up to place my order, I was told over the speaker that they couldn’t make shakes because they were only 10 minutes away from closing. I politely mentioned that I thought the store closed at 10:00 PM and that there were still about 30 minutes left. After that, the employee said they would go ahead and make them. Unfortunately, the experience went downhill from there. The milkshakes we received were very runny and lacked the usual thick consistency and quality that we have come to expect from this location. It felt like the shakes may have been rushed or not prepared properly. I truly hope this was just an isolated incident because this has always been a great location with excellent service. I’m sharing this feedback in hopes that management can address it and help ensure future customers continue to receive the quality experience this location is known for.
  • KR
    Krist “El Grinchs” rivera
    Jun 16, 2026
    5.0
    💯🤌🏽❤️
  • EB
    Ellie B
    May 25, 2026
    1.0
    Similar to the other recent reviews, I had an absolutely horrible customer service experience here recently. We’re longtime customers and not only did I have to wait 30+ mins at the drive thru (I had already been charged), but then I was finally able to get their attention, the cashier and manager were extremely rude. The eye rolling, snarkiness and talking down to me (+ other customers) was bad enough that I won’t be returning. Sad because I love their ice cream but Andy’s is right down the street and they’re much kinder and appreciative towards their customers.
  • AA
    amaidis06
    Apr 26, 2026
    2.0
    Friday night, we went out for a banana split and a classic strawberry sundae. When we arrived, we had to wait quite a while to place our order, even though we were the only ones in line. It was understandable, though, as they were quite busy. We ordered one banana split and one strawberry classic sundae. They handed us the sundae, but it wasn't strawberry-flavored as we had requested; instead, it was vanilla. "That's fine," we said. A short while later, they brought out the banana split, and at that moment, I realized they had charged me for two banana splits. I went up to the counter and tried to explain the situation to one of the employees. She told me, "I'm not the manager." I replied, "I don't need the manager; I just want you to see that I was charged for two items when I only ordered one." The employee who had served me initially then came over—displaying a bad attitude and rolling her eyes—and said, "Yes, I'll void the charge, and the money will be credited back to your account." She then walked away, leaving me standing there mid-sentence, and didn't give me a refund receipt or any other documentation. As of tonight, the extra $10 she charged me has still not been refunded. Sad, but I will never go back again.
  • KD
    Kenan Dizdarevic
    Apr 18, 2026
    1.0
    Took so long, also it’s very expensive

Frequently Asked Questions About Oberweis Ice Cream and Dairy Store

What are the operating hours of Oberweis Ice Cream and Dairy Store in Elgin?

Oberweis Ice Cream and Dairy Store in Elgin is open from 11:00 AM to 9:00 PM Monday through Thursday and Sunday, and from 11:00 AM to 10:00 PM on Friday and Saturday.

What types of payment does Oberweis Ice Cream and Dairy Store accept?

They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.

Brand Certified Facts from Oberweis Ice Cream and Dairy Store

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