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McDonald's

3.4
(1,810 reviews)

Business Details

401 Summit St, Elgin, IL
60120, United States
(847) 741-9768
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
401 Summit St, Elgin, IL
60120, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 401 Summit St in Elgin, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,810 reviews
5 stars
661
4 stars
335
3 stars
262
2 stars
121
1 star
431
  • GC
    G. C.
    5 days ago
    1.0
    Need to train employees to make coffee right and get the order right or prepare to-go order right. Need to improve customer service. 1. Coffee is never consistent. Both ice and hot. They have been watered down lately many timeswe ordered. 2. Ice cream machine is broken 90% of times. 3. Never get the order right. We always ask for black coffee but they add cream or sugar many times. Mistake too many times. We had many incidents we had to go back to get the order corrected after drive thru order. 4. They also spilled coffee to my husband when handing over drive thru and did not even apologize.
  • BO
    Brian OConnor
    Jun 29, 2026
    1.0
    Completely messed up my order again..third and last time
  • MC
    matt c
    Jun 22, 2026
    1.0
    Worst McDonald's in the state or Illinois. I tried calling them and their phone system was down. They dont know how to properly speak at the drive thru or phone. Food is made stale fries not cooked thru (contacting Elgin Health department) we will get them closed down
  • AL
    ally lange
    May 29, 2026
    1.0
    I went through the drive-thru for dinner and ordered nuggets, two fries, and a Big Mac. Originally, I wanted shakes, but the ice cream machine was down, so I ordered two soft drinks instead. While placing my order, there was a lot of static on the intercom, making it difficult to hear the employee. When we got home and checked our food, we realized we didn't receive any of the condiments we asked for. The fries were ice cold, soggy, and unsalted, the Big Mac was missing cheese, and both drinks were flat and watered down. I called the restaurant to let them know about the issues, but the employee I spoke with was rude and told me I would have to drive back to the restaurant for anything to be done. When I explained that wasn't possible, I was transferred to someone who said she was the manager. Unfortunately, she was even ruder, ignored my questions, and offered no solution. The food quality was disappointing, but the customer service was even worse. I won't be returning to this location, and I wouldn't recommend it to anyone
  • IG
    Iraldy Galvan
    May 29, 2026
    1.0
    Horrible horrible horrible if I can give negative stars I would... placed an online order. Food was missing and when my daughter brought it up they told her I had not paid for it. When she showed the receipt they then told her they no longer had the biscuit for the sandwhich. Then she was asked if she wanted something else when she was trying to decide what to get the DT lady yells at her to move. She decided to drive off after being treated like this. I then called the restaurant after she told me her experience, the lady who answered the phone refused to provide me with the names of the DT workers and then refused to give me her name. This restaurant is getting worse and worse and they do not value customer service anymore. Worst McDonald's ever!!!!

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 401 Summit St, Elgin, IL?

McDonald's at 401 Summit St is open 24 hours daily, Monday through Sunday.

Does this McDonald's location have a drive-through service?

Yes, this McDonald's offers drive-through service 24 hours a day, every day of the week.

Brand Certified Facts from McDonald's

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Certified July 05, 2026Yext Knowledge Graph
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